What are the responsibilities and job description for the Inside Sales Representative position at Tru-Flo?
About Us
Quality Sourced Manufacturing, Inc. (QSM) is the team behind the Tru-Flo Valves and Automation product line. Based in South Carolina, USA since 1996, QSM manufactures high-quality valves and automation products backed by the expertise and craftsmanship of our dedicated team.
Visit our Website: tru-flo.com
Responsibilities & Qualifications
Key Responsibilities:
Customer Service & Account Management
Experience & Skills:
#FCG-H
#QSM
#manycompaniesoneteam #fcgcareers #flowcontrolgroup
QSM is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.
Why Build a Career with Us?
Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.
Competitive Benefits: Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.
The Climb Financial Program: Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.
Training & Development: FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.
Career Growth Opportunities: With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.
Quality Sourced Manufacturing, Inc. (QSM) is the team behind the Tru-Flo Valves and Automation product line. Based in South Carolina, USA since 1996, QSM manufactures high-quality valves and automation products backed by the expertise and craftsmanship of our dedicated team.
Visit our Website: tru-flo.com
Responsibilities & Qualifications
Key Responsibilities:
Customer Service & Account Management
- Serve as a primary point of contact for assigned customer accounts.
- Maintain and manage accurate customer data in CRM/ERP systems.
- Respond to inquiries via phone, email, and in-person interactions.
- Provide proactive updates on orders, lead times, and shipping status.
- Collaborate with engineering, operations, and regional sales teams to prepare quotations and proposals based on customer specifications.
- Interpret technical documents and product requirements to recommend solutions.
- Handle commercial and technical clarifications between customers and internal teams.
- Process and follow up on customer orders in a timely and accurate manner.
- Support the sales cycle from inquiry to delivery.
- Track and manage open quotes, customer follow-up, and key project milestones.
- Ensure customer expectations are met or exceeded with timely resolution of issues.
Experience & Skills:
- 2–5 years of inside sales or customer service experience in an industrial or manufacturing setting.
- Experience with industrial valves, actuators, automation, or flow control products is highly preferred.
- Strong interpersonal skills with a proven ability to manage customer relationships.
- High proficiency with Microsoft Office (Excel, Word, Outlook).
- Familiarity with ERP/MRP and CRM platforms.
- Ability to manage multiple priorities, meet deadlines, and remain detail-oriented in a fast-paced environment.
- Strong written and verbal communication skills.
- High School Diploma or GED required; Bachelor’s degree preferred or equivalent relevant experience.
- Permanent work authorization in the USA required.
#FCG-H
#QSM
#manycompaniesoneteam #fcgcareers #flowcontrolgroup
QSM is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.
Why Build a Career with Us?
Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.
Competitive Benefits: Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.
The Climb Financial Program: Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.
Training & Development: FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.
Career Growth Opportunities: With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.