Client Success Manager

Job Title: Manager, Client Success

Key Responsibilities:

• Client Lifecycle & Account Management
• Partner with CEO on new business discovery/sales calls, providing strategic insight and taking detailed notes.
• Own all post-call follow-ups including drafting and sending agreements, tracking signatures, and initiating onboarding processes.
• Plan, lead, and run client intake and kickoff calls, ensuring expectations are clearly set and roles are defined.
• Act as the ongoing point of contact for clients, managing day-to-day communications, addressing issues proactively, and fostering long-term relationships.
• Lead all weekly client status calls, ensuring progress, transparency, and alignment with deliverables.

Internal Team Leadership & Coordination

• Serve as the liaison between the CEO and the recruitment team, ensuring alignment on client needs and job coverage.
• Run weekly recruitment coverage meetings to ensure proper focus, address issues or problems, and drive accountability.
• Help manage and mentor a small internal team including:
• Executive Assistant
• Automation Specialist
• Sales Operations Support
• Ensure internal collaboration is strong, communication is consistent & goals are being worked towards & met.

Operational Oversight & Communication

• Step in to resolve points of friction between recruitment and delivery, ensuring clear and professional communication is always maintained with clients.
• Oversee internal processes to improve client onboarding, job coverage, and reporting.

Client Retention & Growth

• Drive account development initiatives, maintaining regular outreach to past and current clients & expand communication to other leaders at those companies.
• Train and Develop Sales Ops Support Specialist to review & follow up on Task/Leads/Deals/old placements
• Must be comfortable with cold outreach as part of ongoing business development efforts
• Additional responsibilities as needed