What are the responsibilities and job description for the Business Analyst - techno/functional position at Search Services?
A Houston-based, privately held software company dedicated to building solutions that improve how businesses operate is hiring a Business/Product Analyst to connect customer needs with software development. With a strong focus on innovation and user experience, you will partner closely with customers to deliver meaningful, high-impact technology.
ABOUT THE ROLE
Our Client is seeking a Business/Product Analyst who can serve as the critical link between customer needs and software development. This role focuses on deeply understanding user workflows within HR, payroll, and benefits systems, identifying opportunities for product enhancement, and translating insights into clear, actionable requirements that align with product strategy.
You will contribute not only to requirement definition but also to product discovery, feature prioritization, and continuous improvement of core platform capabilities.
RESPONSIBILITIES
- Translate business needs into clear, well-structured requirements that guide development
- Define feature functionality from both user experience and product capability perspective
- Evaluate and balance customer requests with system capabilities and long-term product strategy
- Partner with customers and internal stakeholders to understand business processes, challenges, and objectives
- Analyze user interactions to identify inefficiencies, friction points, and opportunities for improvement
- Ask insightful, probing questions to uncover root causes and edge cases beyond initial requests
- Develop functional designs that connect product vision with scalable technical solutions
- Document workflows, edge cases, and expected system behaviors with clarity and precision
- Create wireframes, mockups, and process diagrams to support solution design
- Collaborate closely with development teams to ensure requirements are complete, accurate, and actionable
- Break down complex features into manageable user stories or work items
- Provide ongoing clarification and support to developers throughout the development lifecycle
- Validate that delivered solutions meet intended functionality and deliver a strong user experience
- Work with QA to establish clear acceptance criteria and comprehensive test scenarios
- Gather user and stakeholder feedback to continuously refine and improve solutions
QUALIFICATIONS
- Strong analytical and problem-solving skills
- Ability to understand complex systems and workflows
- Experience working directly with customers or end users
- Excellent communication skills with the ability to translate between business and technical teams
- Ability to clearly define solutions without requiring deep technical expertise
- Strong ability to articulate detailed specifications
PREFERRED QUALIFICATIONS
- Experience in payroll, HR, or benefits systems
- Experience working within a software development environment
- Familiarity with Agile or similar development methodologies
- Experience ontributing to product discovery, roadmap planning, or feature prioritization
- Experience developing process flows, business rules, and functional designs
- Experience producing wireframes or mockups
WHAT SUCCESS LOOKS LIKE
- Engineering teams receive high-quality, actionable requirements with minimal ambiguity
- Customers feel their needs are well understood and accurately translated into solutions
- Features are well defined and thought out prior to development
- Reduced back-and-forth and rework during the development lifecycle
- The product evolves in a way that balances customer needs, compliance requirements, and long-term scalability