What are the responsibilities and job description for the Maitre'd position at Seaport Entertainment?
The Company
Seaport Entertainment Group is a premier entertainment & hospitality company that owns and operates a unique collection of assets positioned at the intersection of entertainment and real estate. Seaport Entertainment Group’s focus is to deliver unparalleled customer experiences through a combination of restaurant, live entertainment, sports, retail and hospitality offerings integrated into one-of-a-kind real estate. Our assets include the Seaport neighborhood in Lower Manhattan and the Las Vegas Aviators® Triple-A Minor League Baseball team and Las Vegas Ballpark, as well as the company's ownership stake in Jean-Georges Restaurants.
About the Role
Seaport Entertainment is looking for a Maitre D' to join our team. The Maitre D' plays a pivotal role in orchestrating the seamless flow of reservations and ensuring an exceptional dining experience for guests. This position is focused on strategic reservation management, leading the host team, and maintaining a welcoming atmosphere that reflects the establishment's commitment to hospitality.
What You Will Do
Receive and record dining reservations or respond to general inquiries via telephone or online reservation system
Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift
Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management
Deliver a high-quality food and beverage dining experience to all guests
Welcome guests by greeting them per the company standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
Promote and maintain the highest level of customer service to all guests while staying alert to their needs
Confer with dining room staff to ensure guests are receiving prompt and courteous service
Provide guests with information about the Pier, including giving direction
Maintain dining ambiance with an enthusiastic and graceful attitude
Actively participate during line up
Professional demeanor, polished appearance with the ability to exceed guest's expectations
Maintain impeccable standards of cleanliness and appearance throughout all areas of the Host booth before, during and after service
Adhere to sanitation, safety, and alcohol beverage control policies
Complete all assigned side work relevant to guest interactive service
Follow all company policies, procedures, and guidelines
Consistently report to scheduled shifts on time and ready to work in proper uniform
Operate ethically to protect the assets and image of the company
Performs other duties and responsibilities as per business need
About You
Must have 2 years Maitre D’ or Lead Host experience in a fine dining, high volume setting
Experience working with Resy is preferred
Personable demeanor, instinctive nature, and ability to deliver world-class hospitality
Ability to think quickly and multi-task in a fast-paced environment
Ability to communicate effectively and eloquently, both verbal and written
Ability to take direction and execute
High standards for cleanliness of workspace and service areas
A desire to advocate on behalf of the guest as well as notice and pursue when a guest is dissatisfied
Professional demeanor, polished appearance with the ability to exceed guest's expectations
Ability to work in an ever-changing environment
Ability to work both independently and in a team environment
Strong work ethic and customer-focused approach
Ability to work a flexible schedule including days, nights, weekends, and holidays
Must be passionate, entrepreneurial, and dedicated to success
Physical Requirements
Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional basis).
Ability to stand for prolong periods of time.
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Climbing steps regularly.
Compensation: $25 – $30 per hour
NOTICE TO THIRD PARTY AGENCIES
Please note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, SEG will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation.
This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.
SEG participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.
Salary : $25 - $30