System Administrator

Position Summary 

The System Administrator supports the firm’s technology infrastructure in a Microsoft-based environment. Working under the direction of the Vice President of Information Technology, this role is responsible for administering and maintaining systems such as VMware, Horizon VDI, Intune, and Active Directory, while also providing hands-on help desk support, provisioning new users, and managing hardware. The ideal candidate is detail-oriented, resourceful, and capable of balancing day-to-day support needs with proactive system administration and maintenance tasks.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Provide first-level system administration and technical support for end-users via phone, email, and remote tools.
• Respond to help desk tickets, troubleshoot incidents, and escalate as needed to senior IT staff.
• Administer and maintain Microsoft technologies, including Windows Server, Windows OS, and Microsoft 365 applications.
• Support and maintain VMware virtual environments, including provisioning virtual machines and monitoring performance.
• Manage and troubleshoot Horizon VDI environments, including user profile issues and virtual desktop performance.
• Use Intune to deploy, configure, and update software, apply security patches, and manage devices.
• Perform new user provisioning, including account setup in Active Directory, Microsoft 365, and other firm applications.
• Provide hardware support, including installation, imaging, troubleshooting, and repairs for desktops, laptops, printers, and peripherals.
• Assist with user account administration, including password resets, group memberships, and multifactor authentication.
• Perform routine system monitoring, backups, and performance tuning to ensure system availability and efficiency.
• Troubleshoot network connectivity issues and assist with the configuration of switches, routers, and firewalls under senior staff guidance.
• Maintain accurate hardware and software inventories and update asset management records.
• Assist in implementing IT security best practices, including vulnerability remediation and endpoint protection measures.
• Collaborate with other IT team members to meet project deadlines and support technology initiatives.
• Document processes, configurations, and troubleshooting steps for future reference.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• 2–3 years of IT support or system administration experience, or equivalent combination of education and experience.
• Hands-on experience with VMware and Horizon VDI environments.
• Experience with Intune for software deployment, device management, and patching.
• Strong knowledge of Microsoft technologies, including Windows OS, Windows Server, Active Directory, Exchange Online, and Microsoft 365 applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs, and firewall basics).
• Excellent troubleshooting skills for both hardware and software issues.
• Strong customer service orientation with the ability to work well under pressure in a fast-paced environment.
• Excellent interpersonal, analytical, and written communication skills.
• Ability to be detail-oriented, organized, and adaptable.
• Ability to maintain confidentiality and handle sensitive information professionally.

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. 

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. 

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.