What are the responsibilities and job description for the Client Relations Analyst position at Scott & Associates, PC?
Scott & Associates, P.C., operating in partnership with S&A Legal Management Services, Inc., is a legal recoveries organization committed to providing exceptional legal representation to industry clients.
We pledge to provide distinctive quality and unparalleled service. Each employee is essential to fulfilling our mission and achieving our vision through the hard work, dedication, and collaborative spirit.
We are currently seeking a Client Relations Analyst to join our Client Services team.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Partner with internal resources to research and respond to client inquiries timely
- Communicate and distribute account level status updates
- Responsible for client specific file monitoring and exceptions reporting
- Clearly communicate client guidelines and policies to internal staff
- Maintain knowledge of specific client policies as well as laws governing debt collection
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Ability to work efficiently with excellent attention to detail in a high-volume fast paced environment
- Minimum of two years' outbound call center experience
- Effective oral and written communication skills with knowledge of correct grammar, spelling, and punctuation usage
- Proficient in Microsoft Office applications such as Word, Excel, and Power Point; ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, and computer; proficient with internet research
- Ability to multi-task and manage time effectively
- Ability to be flexible to adapt and act quickly when urgent matters require it
- Ability to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competencies
