Network Administrator

Location

This position is considered office-first. An office-first employee can flex between in-office work and working from home based on personal or professional need, at the discretion of their supervisor. An office-first employee maintains an office presence at least three days per week at their designated Scooter’s Coffee office location. Scooter’s Coffee is headquartered in Omaha, NE. The successful candidate lives in Omaha, NE. Relocation is not available for this role.

Description

The Network Administrator is responsible for supporting and maintaining the organization’s network infrastructure across franchise and corporate-owned stores, corporate offices, distribution centers, and remote locations. This role focuses on daily network operations, troubleshooting, and technical support to ensure consistent connectivity and optimal performance across the enterprise. The Network Administrator collaborates closely with senior IT team members to resolve issues, implement system changes, and support ongoing network initiatives.

Essential Duties and Responsibilities

• Support the maintenance and day-to-day operation of network infrastructure, including switches, access points, cabling, and firewall configurations.
• Monitor network performance and connectivity across franchise and corporate owned stores, corporate offices, distribution centers, and remote locations, identifying and escalating issues as needed.
• Troubleshoot network-related incidents affecting end users, including connectivity, VPN access, and hardware issues.
• Assist with network installations, upgrades, and changes
• Support network documentation, including diagrams, configuration records, and standard operating procedures.
• Respond to user requests for network-related technical assistance via the Zendesk ticketing system.
• Ensure adherence to PCI DSS( Payment Card Industry Date Security Standard) requirements across all network system and locations, including franchise and corporate owned stores, by monitoring compliance, supporting audits, implementing security controls, and partnering with IT teams to remediate vulnerabilities and maintain secure payment environments.
• Coordinate with vendors and service providers for circuit issues, hardware replacements, and connectivity troubleshooting.
• Apply network security best practices by enforcing approved configurations and adhering to established standards.
• Identify issues requiring urgent attention and escalate appropriately.
• Provide after-hours or on-call support as needed for network incidents.
• Travel to Franchise and Corporate owned stores, local offices and distribution centers to support network needs, installations, or troubleshooting as required.
• Other duties as assigned

Qualifications

• Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent combination or education and progressive hands-on experience
• 5-7 years of experience supporting and administering enterprise level and/or multi-location network environments
• Strong, hands-on expertise with core networking concepts and protocols, including TCP/IP, LAN/WAN, DHCP, DNS, VPNs, routing, switching, and wireless technologies, with the ability to design and optimize network performance.
• Demonstrated experience with network monitoring, alerting, and ticketing systems, with the ability to proactively identify, troubleshoot, and resolve complex network issues.
• Hands-on experience with Cisco, Meraki, or similar networking equipment, preferred
• Strong knowledge and applied experience with IT security best practices, including network hardening, access controls, vulnerability mitigation, and compliance standards.
• Hands-on experience working with firewall rules, VLANs, and network segmentation.
• Demonstrated ability to analyze, troubleshoot, and resolve multi-layer network issues, including coordination across infrastructure, systems, and application teams. Ability to follow established processes and escalate issues appropriately.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness and ability to travel up to 20% to local and regional sites.
• Ability to participate in an on-call rotation as needed.

Disclaimer

• The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of all duties and responsibilities performed on the job. A successful candidate must be able to meet the listed essential duties and physical demands of the position, either with or without reasonable accommodation.