Operations Manager

Scion Staffing has been engaged to conduct a search for an Operations Director for a well-established and growing residential home services organization. This is an onsite position based in Grand Rapids, MI.

POSITION OVERVIEW:

The Operations Director will provide strategic and operational leadership across a multi-site residential home services organization, overseeing teams across sales, service, installation, warehouse, fleet, call center, and dispatch. This leader will use performance metrics and business insights to drive operational excellence, strengthen team performance, improve customer satisfaction, and identify opportunities for growth. Reporting directly to the CEO, this position will play a key role in strategic decision-making and the continued development of the organization’s service operations.

PERKS:

• Competitive $150,000–$165,000 base salary plus yearly bonus
• Comprehensive medical, dental, and vision insurance, along with company-paid life insurance
• Company-paid short- and long-term disability coverage, plus HSA and FSA options
• 401(k) with company match, paid parental leave, and an Employee Assistance Program
• Generous paid time off, paid holidays and floating holiday, supplemental insurance options, and an employee discount program

RESPONSIBILITIES:

• Lead, develop, and motivate managers and associates across multiple geographic locations and business functions.
• Oversee operational performance across sales, service, installation, warehouse, fleet, call center, and dispatch, ensuring revenue and margin targets are achieved.
• Partner with finance and executive leadership to evaluate performance, identify opportunities, and drive strategic initiatives.
• Establish and utilize KPIs and customer satisfaction metrics to assess performance, coach teams, and improve service delivery and repeat business.
• Build individual and team capabilities through mentorship, coaching, training, and leadership development while fostering a healthy and engaged work environment.
• Ensure staffing levels align with customer demand, including planning for seasonal fluctuations and supporting ongoing operational needs.

QUALIFICATIONS:

• Demonstrated managerial leadership experience, preferably within residential trade services such as HVAC, home comfort, plumbing, or a related service environment.
• Strong formal and informal leadership skills with the ability to mentor managers and coach technicians and team members across varying skill levels.
• Proven ability to use KPIs, operational metrics, and business performance data to drive accountability and results.
• Self-starter with exceptional communication, problem-solving, and team development capabilities.
• Experience with ServiceTitan or FieldEdge is a plus.

COMPENSATION AND BENEFITS:

The anticipated base salary for this position is $150,000–$165,000, plus a yearly bonus. The comprehensive benefits package includes medical, dental, and vision insurance; company-paid life insurance; company-paid short- and long-term disability; 401(k) with company match; HSA and FSA options; paid parental leave; EAP; supplemental insurance options; employee discounts; paid holidays; floating holiday; and generous paid time off.

HOW TO APPLY: For immediate consideration, please submit your resume here!

ABOUT OUR SEARCH FIRM:

Scion Staffing is a national award-winning staffing firm! Since 2006, we have had the pleasure of successfully placing thousands of talented professionals with amazing career opportunities. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire recruiting, interim leadership placement, and temporary professional staffing. We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times. Additional information about our firm can also be found online.

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.