What are the responsibilities and job description for the Technical Support Specialist position at Schwabe?
About Schwabe, Williamson & Wyatt
Schwabe is a premier Northwest regional law firm serving the needs of businesses in seven key industry sectors: Technology; Healthcare and Life Sciences; Consumer Products, Manufacturing and Retail; Natural Resources; Real Estate and Construction; Ports and Maritime; and Indian Country and Alaska Native Corporations. We have offices in four states, in the cities of Portland, Bend, Salem, Seattle, Vancouver, Anchorage, and Mountain View. Schwabe has a culture based on collaboration, innovation, and a drive to help our clients achieve success
Position Overview:
Schwabe, Williamson & Wyatt is seeking a full-time Technical Support Specialist to join our Portland office. This position requires full-time in-office presence (Monday through Friday) for the first 90 days. After this initial period, the role transitions to a hybrid schedule with three in-office days per week, though additional days may be required based on project demands or coverage needs. The position also includes participation in after-hours and weekend support on a rotating basis.
As a Technical Support Specialist, you’ll be part of a high-performing IT team supporting a 350-user law firm. In this front-line role, your customer service skills and technical expertise will be key as you troubleshoot software, applications and hardware issues—primarily within Microsoft Office 365 environment—to ensure smooth daily operations for attorneys and staff. Success in this role requires a proactive, user-friendly approach to problem-solving and the ability to clearly explain technical solutions to non-technical users.
Key Responsibilities:
All qualified applicants will be considered for employment without regard to race, color, religion, ancestry, national origin, age, sex, disability, marital status, sexual orientation, gender identity or other status protected by law.
Schwabe is a premier Northwest regional law firm serving the needs of businesses in seven key industry sectors: Technology; Healthcare and Life Sciences; Consumer Products, Manufacturing and Retail; Natural Resources; Real Estate and Construction; Ports and Maritime; and Indian Country and Alaska Native Corporations. We have offices in four states, in the cities of Portland, Bend, Salem, Seattle, Vancouver, Anchorage, and Mountain View. Schwabe has a culture based on collaboration, innovation, and a drive to help our clients achieve success
Position Overview:
Schwabe, Williamson & Wyatt is seeking a full-time Technical Support Specialist to join our Portland office. This position requires full-time in-office presence (Monday through Friday) for the first 90 days. After this initial period, the role transitions to a hybrid schedule with three in-office days per week, though additional days may be required based on project demands or coverage needs. The position also includes participation in after-hours and weekend support on a rotating basis.
As a Technical Support Specialist, you’ll be part of a high-performing IT team supporting a 350-user law firm. In this front-line role, your customer service skills and technical expertise will be key as you troubleshoot software, applications and hardware issues—primarily within Microsoft Office 365 environment—to ensure smooth daily operations for attorneys and staff. Success in this role requires a proactive, user-friendly approach to problem-solving and the ability to clearly explain technical solutions to non-technical users.
Key Responsibilities:
- Troubleshoot and resolve issues with Microsoft Office 365 and the document management system.
- Respond promptly to help desk tickets via phone, email, and in-person.
- Track and document support requests and resolutions in ServiceNow.
- Support legal specific applications such as time and billing system, docketing, e-discovery and PDF tools.
- Provide remote access support with VPN and remote desktop environments.
- Support onboarding and offboarding processes, including setting up user accounts and equipment.
- Provide hands-on support to users in the office.
- Assist in testing new or upgraded applications.
- Maintain working knowledge of all firm deployed applications.
- Associate’s degree in Computer Science, Information Systems, or a related field preferred, and 3 year(s) of IT support in professional services or law firm environment.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and common law firm applications (iManage, Elite, Interaction, or similar).
- Exceptional customer service and communication skills.
All qualified applicants will be considered for employment without regard to race, color, religion, ancestry, national origin, age, sex, disability, marital status, sexual orientation, gender identity or other status protected by law.