Operations Manager

Job Title: Operations Manager

This Role Is Tailor-Made For You Because

You are equal parts operator, organizer and problem solver. You thrive in fast-paced environments, love building systems and enjoy bringing order to moving pieces. You are highly accountable, detail-oriented and proactive, with a strong sense of ownership over your work.

You understand that exceptional client experiences begin behind the scenes. Whether managing team schedules, improving operational systems, overseeing marketing initiatives, or helping launch new projects, you take pride in ensuring everything runs smoothly.

Most importantly, you’re excited by growth and want to be part of building something special.

A Day in the Life

No two days look exactly the same. You may start your morning reviewing KPIs and revenue performance, spend midday coordinating a photoshoot or influencer partnership, and finish the day reviewing schedules, inventory levels or upcoming events.

You’ll serve as a key partner to the founder, helping ensure the studio operates efficiently while supporting growth across every area of the business.

Key Responsibilities

Operations & Team Leadership

• Manage esthetician schedules, coverage, PTO, attendance, and staffing needs
• Conduct regular team check-ins and performance reviews
• Monitor productivity, rebooking rates, retail performance, add-ons, and client retention
• Recruit, interview, onboard, and support team members
• Create and maintain SOPs, training materials, and employee resources
• Oversee inventory management, ordering, vendor relationships, and studio organization
• Ensure daily operational standards are consistently maintained
  
  

Systems & Administration

• Oversee Square, scheduling systems, reporting, and operational accuracy
• Maintain service menus, pricing, retail categorization, and website information
• Manage waitlists and client rebooking opportunities
• Track inventory levels, shipping expenses, and operational costs
• Identify opportunities to improve efficiency, organization, and profitability
  
  

Marketing & Community Growth

• Oversee email marketing initiatives for services and products
• Coordinate influencer partnerships, content creators, and brand collaborations
• Support Meta advertising efforts and digital growth initiatives
• Manage events, partnerships, and community-building experiences
• Reactivate lapsed clients and improve retention strategies
• Oversee website updates, e-commerce initiatives, and SEO optimization
• Coordinate photoshoots and content production
  
  

Revenue & Business Development

• Monitor weekly KPIs and business performance
• Support retail growth and promotional campaigns
• Negotiate vendor relationships and improve margins where possible
• Evaluate new services, partnerships, memberships, and growth opportunities
• Assist with future studio expansion and proprietary product development
  
  

Growth Opportunity

This role has the potential to evolve into a senior leadership position overseeing multi-location operations, team development, brand growth, and product launches.

Qualifications

• 3–5 years of operations, studio management, executive support, hospitality, retail, wellness, or related experience
• Exceptional organizational and project management skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and follow-through
• Experience with scheduling systems, reporting, and operational processes
• Proficiency in Google Workspace, Microsoft Office, and modern business software
• Highly proactive with a solutions-oriented mindset
• Professional, positive, and team-focused approach
• A willingness to roll up your sleeves and do whatever is needed
  
  

Salary $85,000-$100,000