What are the responsibilities and job description for the Head of Operations position at SBH Fashion?
Job Title: Head of Operations
What You'll Own
Operations & Financial Management
What You'll Own
Operations & Financial Management
- Own the operating budget across all locations and channels. Manage spend against targets and flag variances before they become problems.
- Build and maintain financial dashboards and reporting for leadership — revenue by channel, gross margin, expense tracking, and cash flow visibility.
- Lead forecasting and planning processes. The business should never be surprised by a number.
- Manage all vendor and subcontractor relationships — including reviewing scope, negotiating terms, and ensuring every dollar of outside spend is justified.
- Manage legal and compliance engagements to defined budgets and timelines.
- Identify and execute cost optimization opportunities across the business. You will be measured on margin improvement and operational efficiency, not just activity.
- Own inventory management and allocation across e-commerce, two retail stores, and wholesale.
- Build and improve demand forecasting and purchasing processes to reduce stockouts and excess inventory.
- Manage production scheduling and vendor relationships across raw materials, finished goods, packaging, and freight.
- Drive fulfillment performance — speed, accuracy, return processing, and shipping cost optimization.
- Reduce production backlogs and improve delivery timelines while honoring the handmade nature of the product.
- Lead operational integration between Orchard Street and Madison Avenue — inventory systems, staffing models, reporting, and SOPs.
- Support omni-channel capabilities (ship-from-store, BOPIS) and ensure real-time inventory accuracy across channels.
- Develop standardized training programs, operational manuals, and processes that allow each store to deliver the full brand experience — community events, Charmacie, bead nights, the custom pet program — consistently and at a high standard.
- Manage retail operational budgets and report on store-level profitability.
- Lead implementation and optimization of operational systems: inventory management, merchandising platforms, financial tools, POS integration, and clienteling.
- You'll be choosing, implementing, and maintaining the tools — not managing an IT team. Comfort with Shopify, modern inventory systems, and financial tools is essential.
- Ensure data flows cleanly between systems so that leadership has a single source of truth.
- Identify and resolve operational friction in the customer journey — online and in-store.
- Partner with customer care to reduce inquiry volume through upstream operational fixes (shipping visibility, order accuracy, return process).
- Manage a small team across retail and operations. You'll own scheduling, performance reviews, coaching, and day-to-day team leadership.
- Partner with the Founder on hiring decisions, org design, and team structure as the company grows.
- Lead onboarding and training for new hires.
- Handle employee relations matters directly and with care — including difficult conversations when needed.
- Foster a culture that is people-first, clear in expectations, and genuinely enjoyable to be part of.
- 7–12 years of experience in operations, supply chain, or retail/e-commerce management at a consumer brand. You've built operational infrastructure, not just managed existing systems.
- You've worked at a company in the $2–10M revenue range and understand what it means to wear every hat. This isn't a big-company job with narrow lanes.
- Deep knowledge of inventory management, fulfillment, and logistics — you've managed vendor relationships, negotiated contracts, and optimized supply chains.
- Financially literate. You can read a P&L, manage a budget, spot a margin problem, and build a forecast. You don't need a finance team to tell you what the numbers mean.
- Experience with Shopify and modern e-commerce/retail systems.
- You've managed people and you're good at it — direct, caring, clear. You give honest feedback and create an environment where people do their best work.
- You love creative, founder-led brands. You understand that the founder's vision is the product, and your job is to build the operational foundation that lets that vision scale.
- You're energized by building from scratch. Ambiguity doesn't paralyze you — it motivates you.
Salary : $150,000 - $175,000