Cloud / Application Support Engineer

Position: Senior Cloud / Application Support Engineer

Location: Merrimack, NH

Work Model: Hybrid (One week onsite / One week remote)

Duration: 6 Months Contract

Rate: $60 - $65 (W2 Rate)

Work Authorization: USC Only

Position Overview

We are seeking a Senior Cloud / Application Support Engineer to support highly distributed, multi-tiered systems in a production environment. This role involves troubleshooting batch and application issues while ensuring system scalability, resiliency, and performance.

The position requires strong experience in cloud environments, database technologies, and monitoring tools, along with the ability to support critical applications and collaborate with global teams.

Key Responsibilities

• Troubleshoot batch (30%) and application (70%) issues
• Deploy and support highly distributed, multi-tiered systems at scale
• Support cloud environments, including AWS, and assist with migration activities
• Build and operate resilient platforms in cloud environments
• Utilize monitoring tools to track system performance and reliability
• Analyze code (PL/SQL, Perl, Shell) to troubleshoot issues and propose long-term solutions
• Develop and maintain PL/SQL objects including stored procedures, functions, and triggers
• Support Trading, Portfolio Management, and Research applications
• Respond to system alerts, business queries, and data quality issues
• Maintain system scalability, resiliency, and observability
• Automate processes using scripting languages
• Manage systems using infrastructure-as-code tools
• Support CI/CD pipelines and DevOps practices
• Provide support for batch scheduling tools (Autosys preferred)
• Recommend improvements in automation, CI/CD, security, and platform services
  
  

Required Technical Skills

• 10 years of experience supporting distributed, multi-tiered systems
• 4 years of experience in AWS cloud support and migration
• Experience building and operating resilient cloud platforms
• Hands-on experience with container orchestration (Kubernetes preferred)
• Experience with distributed and highly concurrent service-based systems
• Strong experience with monitoring and observability tools (DataDog, Prometheus, Splunk)
• Extensive experience with Oracle and PL/SQL
• Strong scripting skills (Python, Shell scripting)
• Experience with infrastructure-as-code tools (IAM, ARM, Terraform, Chef)
• Strong understanding of cloud computing and DevOps concepts including CI/CD pipelines
• Strong analytical and problem-solving skills
• Experience working with Linux, databases, networking, and ITSM-based standards
  
  

Required Software Skills

• AWS
• Kubernetes
• Oracle
• PL/SQL
• Python
• Shell Scripting
• Terraform
• Chef
• DataDog
• Prometheus
• Splunk
• Autosys
  
  

Preferred Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field (Master’s degree preferred)
  
  

Interview Process

• In-person interview required
  
  

Additional Notes

Submission Requirements:

• Resume (Word or PDF)
• Candidate location
• W2 rate
• LinkedIn profile
• Visa status
• Contact information
• Availability