Banquet Captain

Chart your course to excellence as our Banquet Captain at Sandestin Golf & Beach! Lead with style against the backdrop of our stunning resort. Your opportunity to create unforgettable events awaits. Join us in paradise! Apply today and set sail on a unique journey of excellence!

Job Summary: The Banquet Captain plays a crucial role in coordinating and executing successful banquet and catering events at Sandestin Golf & Beach Resort. This position involves supervising and leading banquet staff, ensuring the seamless execution of events, and delivering exceptional guest experiences.

Responsibilities:

1. Event Coordination: Collaborate with the Banquet Manager and event planners to ensure all details of the event are accurately communicated and executed, including setup, timing, menu, and guest preferences.
2. Staff Supervision: Direct and supervise banquet staff, including servers, bartenders, and other support personnel. Assign duties, provide guidance, and ensure proper staffing levels to meet event requirements.
3. Setup and Breakdown: Oversee the setup and breakdown of event spaces, ensuring proper placement of tables, chairs, decor, and other amenities according to event specifications.
4. Service Quality: Monitor the service provided during events to ensure it meets Sandestin's standards of excellence. Address any guest concerns promptly and professionally.
5. Team Training: Train banquet staff on service standards, safety protocols, and event procedures. Foster a positive and productive team environment.
6. Guest Relations: Interact with event hosts and guests, addressing any special requests or needs to ensure a memorable experience. Handle guest feedback and provide solutions as necessary.
7. Logistics Management: Coordinate with other departments, such as kitchen and audio-visual, to ensure smooth event operations. Communicate any changes or adjustments to the team.
8. Inventory Control: Manage inventory of event-related items, such as linens, glassware, and other supplies. Ensure proper care, storage, and maintenance of equipment.
9. Problem Solving: Quickly address any issues that arise during events, such as setup delays, technical malfunctions, or guest complaints, and implement effective solutions.
10. Documentation: Maintain accurate event records, including attendance, guest counts, and special requests. Provide event summaries and feedback to the Banquet Manager.

Qualifications:

• Previous experience in banquet or event coordination, preferably in a resort or upscale hospitality setting.
• Strong leadership and supervisory skills, with the ability to motivate and guide a team.
• Excellent communication and interpersonal abilities, with a focus on guest satisfaction.
• Organizational skills and attention to detail to ensure flawless event execution.
• Ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude.
• Knowledge of food and beverage service standards, including safety and hygiene practices.
• Flexibility to work irregular hours, including evenings, weekends, and holidays.
• Physical stamina to stand, walk, and lift items for extended periods.
• MUST have open availability nights, days and weekends.

Education:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Valid driver’s license. 

Basic Required Skills:      

• Must be able to speak, read, write and understand the primary language(s) used in the workplace. 
• Utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Requires good clear communication skills, both verbal and written. 
• Strong leadership experience is a must for this position.
• May be required: to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations.

Physical Demands:

• Work tasks are performed indoors as well as outdoors based on the event. Temperature will vary based on environmental conditions.
• Must be able to stand and exert well-paced mobility for up to 5 hours in length.
• Must be able to exert a well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift items weighing up to 50 lbs. as needed.
• Occasionally lift and/or move, push or pull up to 100lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability, and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

EOE M/D/F/V