Secretary , Center for Health & Counseling (PT)

Applicants must be authorized to work in the United States.

All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.

Job Summary

Provide exceptional customer service as front office receptionist for integrated student medical and mental health clinics. Utilizing electronic medical records, student enrollment records and common office equipment and software, schedules patients for various appointment types, manages provider schedules, handles cash and credit card transactions, maintains medical records, answers busy phone lines, checks patients in to clinic, and provides support services to medical and mental health staff.

Essential Duties & Responsibilities & Knowledge Skills & Abilities

Managing patient care flow for three clinics by answering phones, scheduling appointments, ensuring the completion of patient intake requirements, taking payments, and notifying provider of patient arrival.

• Assist patients with the registration process, including obtaining demographic information, checking eligibility in Banner, assisting the patient in completing required documents on the patient portal or on paper forms.
• Enter patient intake information into electronic medical record, Medicat, and ensure information is complete and accurate. Scan documents into the record as needed.
• Assemble accurate medical information by compiling and maintaining electronic and/or physical patient records.
• Responsible for answering Center for Health and Counseling main telephone lines as well as assist all staff and patients.
• Greet patients professionally both in person and on the phone.
• Quickly answer or properly refer questions and issues.
• Optimize provider schedules and patient satisfaction with efficient scheduling.
• Comfort patients by anticipating anxieties and effectively answering questions and providing updates.
• Ensure availability of treatment information by filing, retrieving, and updating patient records. Obtain revenue by collecting and recording payments, paying attention to account balance, and explaining copayments and balance limits to patients.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain office inventory and equipment by checking stock to determine inventory levels; anticipating supply needs; placing and expediting supply orders; verifying receipt of supplies; and scheduling equipment service and repairs.
• Facilitate communication between medical and mental health providers and patients.
• Maintain patient accounts by obtaining, recording, and updating personal, medical, and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by reporting and assisting in resolving issues with clinic processes.
• Attending staff meetings and participating in required College and center-specific trainings.
• Travel between clinics, attending to supply needs, maintaining a clean and organized workspace.
• Other duties as assigned.
  
  

Minimum Qualifications

• High School Diploma or equivalent.
• One (1) year experience working in an office setting in a receptionist/front desk role.
• Part-time experience may be considered on a prorated basis.
  
  

Preferred Qualifications

• Business office specific education or training
• Proficiency in language in addition to English
• A valid driver's license is preferred
  
  

SLCC Information

Salt Lake Community College is Utah’s largest open-access college in the state. We proudly educate 45,000 students pursuing degrees in 100 programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.

This position is subject to a successful completion of a criminal background check.