What are the responsibilities and job description for the Specialist, Academic Advising (Part-time) position at Salt Lake Community College?
Applicants must be authorized to work in the United States.
All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.
Job Summary
Serve as the first point of contact for students, prospective students, and visitors in the Academic Advising Office, providing professional, courteous, and student-centered customer service. Perform front desk and receptionist responsibilities in a positive, welcoming, and efficient manner while creating a warm and supportive environment for all guests.
Essential Responsibilities And Duties
Essential Duties & Responsibilities & Knowledge Skills & Abilities
Assist students in person, by phone, and through other communication channels with scheduling advising appointments, answering general questions, and navigating college resources and services.
Triage student needs, direct individuals to appropriate departments or support services, and proactively communicate student demand and service needs to advising staff.
Utilize college resources, including the Advising website and college A–Z index, to provide accurate information and timely responses to frequently asked questions.
Support office operations during peak enrollment and registration periods by assisting with crowd management and maintaining an organized, customer-focused environment. Refer students to campus resources that support their academic and personal success and help ensure a seamless student experience.
This position requires flexibility in both scheduling and work location. Typical business hours are Monday through Thursday, 9:30 a.m. to 6:00 p.m., and Friday, 8:00 a.m. to 4:30 p.m., with occasional Saturday hours (10:00 a.m. to 2:00 p.m.) during peak registration periods.
We are hiring for two part-time positions.
One for the Redwood campus for the afternoon to evening until 6pm and one at the Jordan campus in the afternoon until 430pm. Assignments may vary based on departmental needs.
Flexibility to work at multiple campus locations and adjust schedules as needed is required.
Knowledge, Skills & Abilities
Punctuality is essential due to the student-facing nature of this role.
Candidates must demonstrate a high level of dependability, professionalism, and reliability.
Strong communication skills, including active listening, verbal communication, and interpersonal effectiveness, are required, along with a commitment to delivering exceptional customer service and proactive problem-solving.
Punctuality is essential due to the student-facing nature of this role.
Candidates must demonstrate a high level of dependability, professionalism, and reliability.
Strong communication skills, including active listening, verbal communication, and interpersonal effectiveness, are required, along with a commitment to delivering exceptional customer service and proactive problem-solving.
Minimum Qualifications
High School graduate or GED.
One year of customer service experience in an office setting .
Preferred Qualifications
Experience working in higher education.
SLCC Information
Salt Lake Community College is Utah’s largest open-access college in the state. We proudly educate 45,000 students pursuing degrees in 100 programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.
Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.
Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.
SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.
This position is subject to a successful completion of a criminal background check.
All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.
Job Summary
Serve as the first point of contact for students, prospective students, and visitors in the Academic Advising Office, providing professional, courteous, and student-centered customer service. Perform front desk and receptionist responsibilities in a positive, welcoming, and efficient manner while creating a warm and supportive environment for all guests.
Essential Responsibilities And Duties
Essential Duties & Responsibilities & Knowledge Skills & Abilities
Assist students in person, by phone, and through other communication channels with scheduling advising appointments, answering general questions, and navigating college resources and services.
Triage student needs, direct individuals to appropriate departments or support services, and proactively communicate student demand and service needs to advising staff.
Utilize college resources, including the Advising website and college A–Z index, to provide accurate information and timely responses to frequently asked questions.
Support office operations during peak enrollment and registration periods by assisting with crowd management and maintaining an organized, customer-focused environment. Refer students to campus resources that support their academic and personal success and help ensure a seamless student experience.
This position requires flexibility in both scheduling and work location. Typical business hours are Monday through Thursday, 9:30 a.m. to 6:00 p.m., and Friday, 8:00 a.m. to 4:30 p.m., with occasional Saturday hours (10:00 a.m. to 2:00 p.m.) during peak registration periods.
We are hiring for two part-time positions.
One for the Redwood campus for the afternoon to evening until 6pm and one at the Jordan campus in the afternoon until 430pm. Assignments may vary based on departmental needs.
Flexibility to work at multiple campus locations and adjust schedules as needed is required.
Knowledge, Skills & Abilities
Punctuality is essential due to the student-facing nature of this role.
Candidates must demonstrate a high level of dependability, professionalism, and reliability.
Strong communication skills, including active listening, verbal communication, and interpersonal effectiveness, are required, along with a commitment to delivering exceptional customer service and proactive problem-solving.
Punctuality is essential due to the student-facing nature of this role.
Candidates must demonstrate a high level of dependability, professionalism, and reliability.
Strong communication skills, including active listening, verbal communication, and interpersonal effectiveness, are required, along with a commitment to delivering exceptional customer service and proactive problem-solving.
Minimum Qualifications
High School graduate or GED.
One year of customer service experience in an office setting .
Preferred Qualifications
Experience working in higher education.
SLCC Information
Salt Lake Community College is Utah’s largest open-access college in the state. We proudly educate 45,000 students pursuing degrees in 100 programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.
Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.
Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.
SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.
This position is subject to a successful completion of a criminal background check.