What are the responsibilities and job description for the SERVICE BDC REPRESENTATIVE position at SALISBURY ROWAN AUTO LLC?
Job Title: Service BDC Representative
Location: Salisbury, NC
Company: Cloninger Automotive Group Inc.
Job Summary: As a Service BDC Representative, you will be the first point of contact for customers seeking service and maintenance for their vehicles. Your role involves scheduling appointments, providing information about services, and ensuring an exceptional customer experience, all while supporting the service department’s goals.
Key Responsibilities:
- Customer Interaction: Respond to incoming service inquiries via phone, email, and chat, providing information about services, promotions, and policies.
- Appointment Scheduling: Schedule service appointments efficiently, optimizing the service department’s calendar to meet customer needs and maximize productivity.
- Follow-Up Communication: Conduct follow-up calls and emails with customers to confirm appointments, remind them of upcoming services, and gather feedback on their experience.
- Service Promotion: Inform customers about available services, promotions, and maintenance recommendations based on vehicle history.
- Record Keeping: Maintain accurate records of customer interactions, appointments, and service requests in the dealership's management system.
- Collaboration: Work closely with service advisors and technicians to ensure smooth communication and a seamless service experience for customers.
- Problem Resolution: Address customer concerns or issues promptly, escalating to management when necessary to ensure satisfactory resolutions.
- Sales Support: Assist in upselling service packages and additional products as appropriate to enhance customer satisfaction and dealership revenue.
Benefits:
- Competitive salary with performance-based bonuses
- Health and retirement benefits
- Opportunities for professional development and training
- Employee discounts on services and products
Qualifications:
- High school diploma or equivalent; previous experience in a customer service role is preferred.
- Strong communication skills, both verbal and written, with a friendly and professional demeanor.
- Ability to work in a fast-paced environment while managing multiple tasks.
- Proficient in using computer systems and automotive management software.
- Strong organizational skills and attention to detail.
- A customer-focused attitude with a commitment to providing exceptional service.