What are the responsibilities and job description for the SERVICE BDC REPRESENTATIVE position at CLONINGER AUTOMOTIVE?
Job Details
Description
📞 Service BDC Representative – Salisbury Ford & Toyota
Location: Salisbury, NC | Full-Time | Competitive Pay Bonuses
Are you a people-person with a passion for delivering outstanding guest experiences over the phone and online? Do you want to be part of a fun, fast-paced, family-feel dealership that values your work and rewards your results?
Salisbury Ford and Toyota is looking for a Service BDC Representative who puts the guest first and thrives on creating smooth, efficient service experiences from the very first call.
🌟 What You’ll Do:
-
Be the first point of contact for service guests – via phone, text, and email
-
Schedule service appointments quickly and accurately
-
Follow up with guests to confirm appointments, recommend needed services, and ensure satisfaction
-
Support the service team by keeping appointment logs and maintaining communication between departments
-
Help drive business by identifying opportunities for upselling services and bringing guests back through loyalty outreach
💰 What We Offer:
-
Competitive base salary commissions performance-based bonuses
-
Full benefits package, including health, dental, vision, and 401(k)
-
Monthly employee appreciation events – because your hard work deserves celebration
-
A welcoming, family-style work environment that supports your growth
-
Continuous training and career development opportunities
-
Be part of a well-established and respected dealership group with a strong local reputation
If you’re ready to turn every call into a 5-star guest experience, we want to hear from you!
Join the Salisbury Ford and Toyota team and grow your career in a place that feels like home.
Qualifications
🎯 What We’re Looking For:
-
Dealership experience required, preferably in a BDC or customer service role
-
Strong phone etiquette, typing, and communication skills
-
Tech-savvy and comfortable with CRM tools and scheduling systems
-
Driven, organized, and great at multitasking
-
A guest-first attitude with a passion for helping people and solving problems