Manufacturing CSR Inside Sales

Position Title: Inside Sales & Customer Service Representative

Location: Michigan City, IN 46360 | Onsite

Compensation: $70,000–$90,000 Base Salary Performance-Based Incentive Opportunity

Travel: No Regular Travel

Industry: Industrial Manufacturing | Metals | B2B Sales

• True hybrid inside sales and customer service role with a strong emphasis on proactive outbound selling.
• Opportunity to reactivate dormant customers, follow up on open quotes, expand existing accounts, and develop new business.
• Competitive $70,000–$90,000 base salary with additional performance-based incentive potential being developed.
• Industry experience is helpful but not required—the company provides hands-on product training.
• Join a stable, second-generation family business where ideas are welcomed and your work can directly impact company growth.
• Opportunity to help shape and strengthen a growing inside-sales function rather than simply inherit an established process.

Our client is an established, second-generation family-owned industrial manufacturing company serving customers through specialized metal products and solutions. The organization has built its reputation around quality, responsive customer service, and strong long-term relationships. The company offers a collaborative, close-knit environment where employees work directly across sales, customer service, production, and leadership. As the business continues to grow, it is investing in a more proactive sales approach focused on customer retention, account expansion, and new-business development.

• Make consistent outbound calls to prospects, existing customers, former customers, and inactive accounts to generate new revenue opportunities.
• Follow up on open quotes, particularly larger opportunities, to move customers toward a purchasing decision.
• Reactivate dormant accounts and identify opportunities to expand existing customer relationships.
• Identify new applications, cross-selling opportunities, upselling opportunities, and ways to win business from competitors.
• Build customer relationships through phone, email, and virtual meetings using a consultative, customer-first sales approach.
• Track prospecting activity, follow-up, next steps, outcomes, and pipeline opportunities within the CRM.
• Learn the company's products and capabilities to confidently recommend appropriate solutions.
• Prepare accurate customer quotes and follow established quoting procedures.
• Enter and verify customer orders, calculate charges, communicate pricing and anticipated delivery dates, and maintain accurate account information.
• Respond to inbound customer calls, order questions, shipping concerns, missing-item issues, and complaints.
• Proactively communicate delays and coordinate shipping, credits, adjustments, and collection activity when necessary.
• Maintain customer compliance records and complete Certificates of Compliance, Certificates of Origin, and other required documentation.
• Write clear and accurate order instructions communicating customer requirements to production.
• Partner with production, customer service, sales, and leadership to resolve issues and support larger sales opportunities.
• Contribute ideas that improve sales follow-up, customer retention, workflows, and overall team performance.

• 3 years of proven outbound B2B sales, inside sales, business development, or closely related experience.
• Demonstrated sales success through measurable results such as revenue growth, quota achievement, new-account wins, quote conversion, or dormant-account reactivation.
• Proven experience making outbound calls, initiating sales conversations, overcoming objections, and consistently following up with prospects and customers.
• Ability to balance proactive selling with customer service, quoting, order entry, and account-support responsibilities.
• Strong relationship-building and active-listening skills with a consultative sales approach.
• Excellent attention to detail and strong math, critical-thinking, and problem-solving skills.
• Clear written and verbal communication with dependable professional follow-through.
• Comfortable using Microsoft Word and Excel and learning CRM and ERP platforms.
• Self-motivated, resilient, adaptable, and comfortable working without heavy daily supervision.
• Ability to work onsite every day in Michigan City, Indiana, with a reliable and sustainable commute.

• Experience within industrial manufacturing, metals, fabrication, distribution, building materials, packaging, equipment, or another quote-driven B2B environment.
• Experience preparing complex or high-value customer quotes.
• Ability to read technical drawings, specifications, or detailed product descriptions.
• Experience with Microsoft Dynamics 365, Microsoft Finance and Operations, or comparable CRM/ERP platforms.
• Experience working successfully within a small or family-owned business.
• Experience operating in an evolving sales environment where processes and KPIs are still being developed.
• College education preferred; however, demonstrated professional experience and sales results are valued more than a specific degree.

Base Salary: $70,000–$90,000, based on experience and demonstrated sales capabilities.

On-Target Earnings (OTE) / Bonus Structure: Performance-based incentive program is being developed, providing additional earning potential based on sales performance.

Benefits:

• Health Insurance – Company pays 80% of employee premium
• Dental Insurance Available
• Vision Insurance Available
• Life Insurance Available
• Paid Time Off

Additional Perks:

• Structured 90-day onboarding plan
• Hands-on product and industry training
• No regular travel
• Stable, close-knit team environment
• Direct interaction with company leadership
• Opportunity to help shape the company's developing inside-sales function
• Significant ownership over customer relationships and revenue opportunities
• Primarily phone, email, and virtual customer engagement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin