What are the responsibilities and job description for the Inside Sales position at Desoutter GmbH?
Your role
As a Inside Sales, your mission is to drive parts revenue growth by delivering timely, accurate quotations, proactively identifying upsell opportunities, and providing responsive customer support while collaborating with field sales to maximize customer value and retention. You will report to the Regional Service Sales Manager.
You will
- Develop and deliver timely, precise parts quotations in response to customer inquiries to ensure responsiveness, professionalism, and increased order conversion rates.
- Proactively identify and recommend complementary parts, kits, and consumables tailored to customer needs to enhance average order value and provide comprehensive solutions.
- Systematically follow up on all open quotations and customer opportunities to maximize success rates, improve pipeline conversion, and drive revenue growth.
- Analyze customer requirements and application needs against product offerings to provide technically suitable solutions that enhance customer satisfaction and foster long-term retention.
- Generate new sales opportunities by responding to inbound leads and engaging proactively with outbound efforts to expand the active customer base and grow the sales pipeline.
- Collaborate with field sales, service, and technical teams on identified opportunities to support cross-selling of services, repairs, and agreements, maximizing total account value.
- Maintain and continuously enhance product, application, and vendor knowledge to ensure accurate quoting, strong technical credibility, and effective customer support.
- Coordinate order processing and customer communication throughout the sales cycle to ensure accurate execution, on-time delivery, and a superior customer experience.
To succeed, you will need
We encourage applications from diverse backgrounds. We value unique experiences and perspectives.
- Minimum 2 years in parts or industrial sales.
- Provide and upsell quotes.
- Recommend products per client needs.
- Follow up on quotes.
- Pass leads to SSEs.
- Source sales via inbound leads, email, calls.
- Maintain vacuum product and vendor knowledge.
- Strong sales and negotiation skills.
- Knowledge or quick learning of vacuum equipment.
- Detail-oriented for accurate quotes and orders.
- Prioritize tasks and meet deadlines.
- Experience with CRM (e.g., C4C/SAP).
- Proficient in Microsoft Office.
- Collaborate with sales, service, internal teams.
- Customer-focused and service committed.
- Self-motivated with proactive sales.
- KPI-driven (quote volume, hit rate).
- Help improve sales processes.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
This role requires you to work on-site at our office in Michigan City IN, United States (US). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
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