What are the responsibilities and job description for the Mid-Market Account Manager — Aviation eLearning (Compliance-Based / Subscription Model) position at Sales Talent Inc.?
Location: U.S. (East or West Region – near major airport preferred) • Comp: $120K base $150K OTE full benefits
We’re partnering with a highly respected provider of compliance-based eLearning solutions within the aviation industry. The company has built a 20-year reputation for delivering mission-critical training that directly impacts safety, regulatory compliance, and operational readiness across flight departments and charter operators.
Why This Role Stands Out
- 98% client retention and <5% revenue churn with a deeply embedded, mission-critical product.
- Recurring, per-user subscription model with strong expansion and multi-year contract opportunity.
- Strong product-led growth history now expanding into outbound and structured customer success.
- High NPS (72) and brand reputation built on quality and service in a compliance-driven industry.
- Significant untapped TAM with focused expansion into strategic prospects.
- Opportunity to shape processes, influence systems, and help build a modern CS function.
What You’ll Own
- Manage and grow a book of ~75 mid-market accounts ($10K–$100K ACV).
- Drive net revenue retention through renewals, expansion, and contract optimization.
- Lead customer relationships post-sale, partnering with technical specialists and support
- Execute account planning, forecasting, and customer engagement cadence (QBRs, renewals).
- Transition customers to multi-year, per-user subscription contracts.
- Collaborate cross-functionally with sales, finance, product, and support teams.
Ideal Candidate Profile
- 5–7 years in account management, customer success, or revenue-facing roles.
- Experience managing a portfolio of accounts (not limited to a small book).
- Background in subscription, SaaS-style, or recurring revenue models preferred.
- Strong executive presence with ability to engage senior stakeholders.
- Comfortable in evolving environments with developing processes and structure.
- Curious, proactive, and energized by building and improving systems.
- Willingness to travel (~20–30%).
Salary : $120,000