What are the responsibilities and job description for the Technical Support Engineer - Automation position at Russell Tobin?
Our client, a Global Tech company, is seeking a Technical Support Engineer - Automation.
Apply today for consideration!
Job Title: Technical Support Engineer - Automation
Location: Santa Clara CA- Hybrid
Duration: 12 Months with possibility of extension
Pay range: $40 to $45 per hour (DOE)
Job Description:
- This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases.
- This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.
- Experience writing and debugging JavaScript Code or similar language
- Demonstrates an AI-driven mindset by leveraging automation, data insights, and intelligent tools to improve efficiency, decision-making, and customer outcomes
- Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
- Understanding of remote administration via SSH, SNMP, WMI, Powershell
Qualifications:
- Experience writing and debugging JavaScript Code
- Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts
- Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
- Understanding of remote administration via SSH, SNMP, WMI, Powershell
- Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports
- Familiarity with VMware, AWS, Azure,Event Management Systems.
- Excellent troubleshooting skills
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
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Salary : $40 - $45