What are the responsibilities and job description for the Technical Support Engineer - Automation position at IDR, Inc.?
IDR is seeking a Technical Support Engineer - Automation to join one of our top clients for an opportunity in Santa Clara, CA. This role is part of a dynamic team supporting the ServiceNow platform, focusing on resolving complex technical issues while providing excellent customer service. The company operates within the technology/software industry, emphasizing innovation and customer satisfaction.
Position Overview for the Technical Support Engineer - Automation:
- Manage and resolve the most challenging issues related to the ServiceNow platform.
- Act as the first point of escalation within the technical support department.
- Provide regular communication updates to customers on the progress of their requests.
- Develop a strong understanding of the ServiceNow platform to support end-users effectively.
- Support customers remotely using SSH, SNMP, WMI, PowerShell, and troubleshoot networking concepts.
Requirements for the Technical Support Engineer - Automation:
- 2 years' professional experience writing & debugging JavaScript code
- 2 years' experience in SQL Scripting
- Experience supporting customers and/or end-users from a technical standpoint
- Experience providing remote administration via SSH, SNMP, WMI, PowerShell
- Understanding of networking concepts including TCP/IP, HTTP, firewalls, load balancers, and ports
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.