What are the responsibilities and job description for the Product Operations Specialist (II) position at Russell Tobin?
Our client, a global tech company, is seeking a Product Support Manager.
Apply today for consideration!
Position: Product Support Manager
Location: Sunnyvale CA Hybrid
Contract duration: 9 months
Pay Range: $110-125 on hourly basis
Project Overview:
As the Product Support Manager, you will play a critical role in ensuring that consumers and enterprise end users get the most. You'll be the face and voice of the user and represent support matters with Product and Engineering partners. You will develop support strategies surfacing qualitative and quantitative insights that inform the Product area of top user needs and requests.
Top 3 Daily Responsibilities:
Launch Operations: Ensure support readiness for launches across support channels, including Help Center, Social and Community. Monitor user reception to launches and proactively build data-driven analyses that provide insight into user difficulties and feature requests.
Escalations & Reporting: Investigate feedback spikes and provide timely escalation response; file bugs as necessary.
Social & Community: Maintain healthy Social and Community channels so that our users feel supported and develop strategies/plans as needed to ensure we are meeting our channel goals.
Mandatory Skills/Qualifications:
Data analytics, critical thinking, problem solving, presentation delivery, prioritization, project execution, operational efficiency
Education: Bachelor's degree or equivalent practical experience 4 years of project management experience, product operations experience, operational experience and/or consulting experience
Non-Essential Skills/Qualifications: Strategy development, selling a vision, emotional intelligence, time management, collaboration, launch strategy
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
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Salary : $106 - $127