What are the responsibilities and job description for the Member Advocate position at Russell Tobin?
- Job Title: Member Advocate
- Start Date: Monday, June 8th, 2026
- Training Hours: 8 AM-5 PM MST (Monday, Tuesday onsite, three days remote)
- After Training Hour: 9 AM-6 PM (Monday, Tuesday, oniste, three days remote)
- On-site/Remote: On-site 2 days a week (Monday & Tuesday)
- Type of employment: 6-month contract
- Pay: $19.80/hr on W2
JOB RESPONSIBILITIES:
- Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
- You will be the first line of support to our Members involve in high-volume inbound calls, helping our members resolve their issues
- Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
- Support and cultivate an office culture that aligns with client values and incorporates the outstanding aspects of the team
- Reporting to a Team Lead, this will be an essential role at our client.
Salary : $20