Member Advocate

Job Opportunity: Member Advocate

Location: Lehi UT

Pay Rate: $18-19.80/hour

Work Location & Schedule

Hybrid contract position based in Lehi, UT.

Monday and Tuesday onsite each week.

Remaining workdays are remote, based on team requirements.

Start Date: August 3, 2026.

Position Overview

We are seeking motivated Member Advocate Contractors to join our Customer Experience team in Lehi, UT. This role is ideal for customer-focused professionals who enjoy helping others and can navigate healthcare-related questions with empathy, patience, and professionalism.

As a Member Advocate Contractor, you will serve as the first point of contact for members, handling high-volume Tier 1 inquiries. You will help members understand their health benefits, resolve account questions, and navigate healthcare services effectively.

Key Responsibilities

Provide Tier 1 support for healthcare, benefits, network, and account-related questions.

Assist members in understanding, navigating, and paying for healthcare services.

Handle high-volume member inquiries through phone and email.

Provide empathetic, personalized, and professional customer service.

Learn and apply knowledge of health insurance, benefits, and network plans.

Adapt quickly to new software, systems, and processes.

Maintain composure and compassion while managing multiple tasks.

Collaborate with Team Leads and colleagues to support a positive team environment.

Required Qualifications

Strong desire to help others with healthcare-related situations.

Excellent written and verbal communication skills.

Ability to work effectively in a fast-paced, high-volume environment.

Strong interpersonal and customer service skills.

Ability to learn new software and processes quickly.

Comfortable working with technology and multiple systems.

Ability to remain calm and compassionate while handling competing priorities.

Preferred Qualifications

1 year of experience in a fast-paced work environment.

1 year of customer-facing experience.

Prior healthcare or health insurance experience.

Bilingual in English/Spanish is a plus.

Associate's or Bachelor's degree preferred.

ABOUT US:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Applicant Privacy Disclosure

We collect personal information from applicants during the recruiting, pre-offer, and offer process.

During the recruiting, pre-offer process and offer process, we may collect the following categories of personal information:

Identifiers, such as name, address, and email address.

Professional and Employment-Related Information, such as resume, work history, education, and qualifications.

Information Voluntarily Provided by You in connection with the recruiting and pre-offer process.

Sensitive Personal Information, where legally permitted and necessary, such as Social Security number and date of birth.

Personal information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal, regulatory, and contractual obligations.

Personal information is collected and used only as necessary, and we are committed to data minimization, privacy, and providing equal employment opportunities. We are an international organization, and personal information may be accessed or processed by authorized personnel or service providers located outside the United States, subject to appropriate safeguards. We restrict use and access to personal information to authorized personnel and service providers with confidentiality and data security obligations. We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.

For information about our privacy practices, please review our Privacy Policy at: https://prideglobal.com/privacy-policy

If you do not consent to the collection of such personal information, please advise us immediately in writing at datasecurity@prideglobal.com