Help Desk Technician

A leading financial institution is seeking a Help Desk Technician. This is an excellent opportunity to grow your career in a dynamic and fast-paced environment.

Salary range: 22-25/h

IT Service Desk Agent

The IT Service Desk Agent is the first point of contact for end users seeking technical support in a fast-paced 24/7 environment. This role provides phone and chat support, resolves technical issues, and ensures accurate ticket documentation while delivering an exceptional customer experience.

Key Responsibilities

• Provide front-line technical support via phone and live chat.
• Troubleshoot and resolve hardware, software, and system issues.
• Document incidents, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex issues when necessary and manage user expectations.
• Maintain professionalism, empathy, and clear communication in all interactions.
• Handle multiple requests while meeting performance and service level goals.

Qualifications

• High school diploma or GED required.
• 2 years of IT support or service desk experience in a fast-paced environment.
• Strong customer service, communication, and problem-solving skills.
• Technical aptitude with knowledge of Windows systems, enterprise applications, and basic hardware troubleshooting.
• Ability to multitask and work flexible shifts, including weekends and holidays.

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Benefits:

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision), supplemental insurance (accident, critical illness, and hospital indemnity), a 401(k) retirement savings plan, life and disability insurance, an Employee Assistance Program (EAP), legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.

About Us

Russell Tobin is a leading staffing and recruiting agency connecting talented professionals with top companies across finance, technology, operations, customer service, and more. We partner with clients and candidates throughout the hiring process to create the right match and support career growth.

Russell Tobin is part of the Pride Global family of companies, providing access to a broad talent network and workforce solutions.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.