What are the responsibilities and job description for the Global Help Desk Technician position at USANA Health Sciences?
About USANA
Since 1992, USANA has provided the world with the highest-quality products focused on nutritional supplements, skincare, and a healthy lifestyle. But our commitment to excellence goes far beyond our products. USANA is dedicated to share our vision of health by empowering a global family of incredible employees based in more than 20 different markets around the world.
Community is at our core. It is our commitment to always strive to be open-minded listeners, hold ourselves and others accountable, be respectful, and celebrate the strength that comes from collaboration. Through initiatives like our Diversity, Equity, and Inclusion Council, we create a company culture where all members of the USANA Family feel cared for, included, and valued.
USANA has repeatedly been named one of Utah’s Best Companies to Work For by Utah Business magazine, one of America’s Best Companies to Work For by Outside Magazine, one of the Best Places to Work for in the Direct Selling Industry by Direct Selling News, and named a top employer by Best of State.
Who We Are Looking For
We are looking for a customer-centered individual to join the USANA global help desk team as a global help desk technician. In this position, you will maintain company computers by installing, configuring, repairing, and upgrading hardware and software, support associates with technical-related issues relating to USANA’s systems while providing excellent customer service.
What You Will Do as USANA’s Global Help Desk Technician
- Provide support which includes proactive monitoring, troubleshooting, and system optimization.
- Own and manage escalated support cases
- Mobile phone support familiarity with IOS and Android
- Document all issues in our issue tracking system, updating cases as needed until resolved
- Manage case load to meet defined service levels
- Provide feedback on how to improve the product
- Help improve customer support methods and processes
Background and Skills You Will Need
- Experience in IT support / Desktop Support preferred
- Customer Service Experience
- Must be able and willing to work flexible shifts, including nights/weekends
- Operating systems knowledge: Mac/Windows preferred
- Strong troubleshooting skills
- Must demonstrate ability to work with cross-functional teams
What Will Make You Standout
- Associate degree in a technical field
- Knowledge of networking fundamentals
Benefits of Being Part of the USANA Family
We offer incredible benefits like health, dental, vision, life, and disability insurance; on-site medical and mental health clinic, chiropractic visits, massages, fitness classes, and a full-service gym; free and discounted USANA product; 401k match and profit-sharing bonuses; internal and external opportunities for learning and development; paid parental leave for both primary and secondary caregivers, and generous paid time-off to help you balance work and home!
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USANA Health Sciences, Inc. will never ask candidates to submit personal identifiable information via email or attachments. Such information will be only be collected by candidates logging into and submitting through our secure HR management portal. If you are requested to provide information via an unsecure source, please delete the email and contact USANA directly.