What are the responsibilities and job description for the Customer Service Representative position at Russell Tobin?
Customer Service Professional
Pay: $19/hour
Location - Lehi, UT (Hybrid)
What You’ll Do:
- Gain foundational knowledge of health insurance, benefits, and network plans to support Tier 1 member inquiries.
- Communicate with members via phone and email to resolve a variety of questions related to healthcare navigation and payment.
- Contribute to a positive and collaborative team culture aligned with company values.
- Report directly to a Team Lead in a role that plays a key part in member experience.
What You Bring:
- A strong desire to help others and a resilient mindset that fosters empathy in every interaction.
- Excellent written and verbal communication skills to manage complex member inquiries.
- Ability to thrive in a fast-paced, high-volume environment while delivering personalized service.
- Quick adaptability to new software and processes; tech-savvy and detail-oriented.
- Composure and compassion when handling multiple tasks simultaneously.
Preferred Qualifications:
- 1 years of experience in a fast-paced work setting.
- 1 years in a customer-facing role.
Salary : $19 - $20