Customer Service Representative (BANK)

Role : Customer Service Rep with Leading Bank

Locations: Fully Onsite in Green Bay, WI, Hales Corners, WI or Stevens Point, WI

Expected Rate: $18-20/hour (subject to change)

Schedule: Monday-Friday 8a-9p and Saturdays 8a-5p. Typical shifts are 10a-7p, 11a-8p and 12p-9p CST.

Assignment Duration: 4 months, potential to convert to FTE depending on performance, attendance and business need (typically convert ~20% of contractors)

Job Overview

The Customer Care Specialist will handle basic customer calls related to the upcoming system conversion and the customer transition associated with the American National Bank merger. They will be responsible for initial diagnosis of issues and escalating to more senior representatives when needed.

- 1-2 years of experience in call handling

- Logging into accounts, escalating issues

• - Some financial experience is preferred

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

• Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.