Customer Service Project Manager

Job Title: Project Manager I

Location: Pomona, CA 91768 (HYBRID)

Pay Range: $45 - 48/Hr. On W2 (Depending on Experience/Interview)

Duration: Contract Role (Possible Extension or Temp to Hire for Right Candidate)

Schedule: Monday to Friday 07:00 AM to 04:00 PM (Hybrid 2 days per week in Office)

Job Description:

Support project management staff in completing necessary tasks/deliverables to ensure project success

Input data and records into tracking systems, project management tools, and systems of record ensuring data integrity

Collaborate and communicate with both internal and external stakeholders on project status

Perform necessary tasks to ensure project completion such as (but not limited to):

Sending easement requests

Sending contracts/invoices

Confirming receipt of payment/executed contracts

Releasing meters to operations personnel

Checking project status and dependencies, and communicating status to internal and external stakeholders

Inputting data into systems

Generating reports regarding project status/health and providing to both internal and external stakeholders

Processing initial customer submittals, and routing the submittals to the appropriate stakeholders

Sending/Receiving documents, designs, etc. as required to both internal and external stakeholders

Attend status update calls with stakeholders, and presenting on current project status

Perform ad-hoc reviews and/or generate ad-hoc reports, as required by leadership in support of corporate goals/initiatives

Job Qualifications:

Min High School Diploma or equivalent

Min. 2 years analytical experience reviewing and interpreting data sets

Min. 2 years project coordination/management experience

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)

Utility industry experience preferred

Experience with database software (Access, SAP, or equivalent)

Field work not required, the onsite work will be done from an business office

Construction project coordination background is not required, but preferred. Managers will consider project coordination background from business or IT projects as well.

This role is customer facing, so excellent customer service and communication is required. This role is focused on project support and very task oriented.

“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”