Client Manager

Client Manager | Full-Time | On-Site | Monday–Friday | Wilmington

(Note: This is a full-time, fully on-site position based in Wilmington. Remote options are not available for this role.)

Step into an entry-level Client Manager role where you will serve as the primary bridge between our corporate partners and target audience segments across the greater Wilmington area. If you bring strong interpersonal skills, high professional standards, and an ambition to build a long-term career in client relations and account operations, this position offers structured mentorship and immediate hands-on account experience.

As a Client Manager, you will take ownership of maintaining strong brand-client relationships, overseeing campaign delivery at live customer touchpoints, and ensuring client goals translate into measurable performance outcomes.

Key Responsibilities

• Account Portfolio Management: Act as an on-site liaison for client accounts, ensuring consistent, authentic, and professional brand representation.
• Campaign & Engagement Strategy: Deliver direct consumer touchpoints, present product and service portfolios, and align outreach strategies with client growth targets.
• Client Performance Tracking: Monitor weekly acquisition metrics, compile feedback, and maintain clear records using Google Sheets and Excel to report campaign outcomes to senior management.
• Relationship Building: Establish and maintain positive, long-term relationships with customers, business partners, and key stakeholder teams.
• Cross-Functional Alignment: Work closely with campaign leads, operations, and sales teams to streamline workflow execution and ensure run-of-show accuracy.
• Continuous Improvement: Participate in daily strategy briefings, contribute ideas for campaign optimization, and implement feedback to enhance service delivery standards.

What We're Looking For (Entry-Level)

• Education & Experience: Open to all educational backgrounds (High School Diploma, Associate's, or Bachelor's degree). Prior client management experience is not required: attitude, work ethic, and coachability are what matter most.
• Interpersonal Capabilities: Outstanding verbal communication skills with a confident, personable approach to in-person interactions.
• Organizational Abilities: Strong time management, sharp attention to detail, and the agility to handle multiple priorities in a dynamic environment.
• Problem-Solving Mindset: A proactive, solution-oriented attitude with high reliability and emotional intelligence.
• Technical Proficiency: Familiarity with Google Workspace (Sheets, Docs) or Microsoft Office (Excel, Word).
• Relevant Interest: Coursework, volunteer work, or background in customer service, hospitality, retail, sales, or communications is advantageous but not essential.

What We Offer

• Paid Comprehensive Onboarding: Hands-on training from day one covering account management, client strategy, and professional communication.
• Mentorship & Progression: Structured performance pathways into Senior Account Director, Regional Client Director, and Business Development Manager roles.
• Professional Exposure: Direct experience managing campaigns for leading brands in a thriving Mid-Atlantic business hub.
• Energetic Team Culture: A collaborative, supportive, and performance-focused workplace environment.
• Competitive Package: Competitive compensation structure, performance bonuses, and continuous career development opportunities.

How to Apply

If you are ready to kickstart your career in client management and drive business growth in Wilmington, apply today! Resumes are currently being reviewed on a rolling basis.

We are an Equal Opportunity Employer and welcome applications from all qualified candidates.