Reggie Lewis Program Support Assistant (2) - Roxbury Community College

Department: Reggie Lewis Track & Athletic Center

Position Title: Reggie Lewis Program Support Assistant

Position Level: Level II Intermediate

Developmental Focus: Apply and Contribute

Wage Tier: Level II

Economic Mobility Pathway: Pathway 3 Business, Entrepreneurship & Professional Services

Placement Type: Learn & Earn

Location: On Campus Reggie Lewis Track & Athletic Center

Number of Positions: 1

Recommended Hours: Weekday, evening, weekend, and approved off campus coverage as applicable to the role and placement site

Maximum Hours: 18.5 hours per week

Expected Start Date: September 21, 2026

Supervisor: Demetris Pringle

Position Summary

The Reggie Lewis Program Support Assistant supports the planning, administration, coordination, and day-to-day management of programs at the Reggie Lewis Track & Athletic Center. This Level II position provides applied experience in program management, professional communication, data tracking, customer service, and organizational operations. The student serves as a consistent point of contact among Reggie staff, instructors, program partners, members, and participants while supporting communication, documentation, scheduling, follow-through, and the overall participant experience.

Learn & Earn Responsibilities

Serve as a liaison among Reggie staff, instructors, program partners, members, and participants.

Assist with program scheduling, calendars, room assignments, instructor information, participant communications, and routine follow-up.

Maintain organized program files, rosters, attendance records, contact lists, forms, and other documentation.

Track participation, attendance, feedback, and other program data used for reporting and evaluation.

Support instructors and program partners with routine scheduling, room, equipment, and participant needs.

Prepare program materials, sign-in sheets, flyers, QR codes, surveys, presentations, and administrative resources.

Conduct program check-ins and observe activities to identify operational needs, participant concerns, and improvement opportunities.

Assist with program launches, community outreach, special events, and partner activations.

Provide professional customer service and respond to routine questions from participants, instructors, and community partners.

Use Microsoft Office/Teams, ClubReady, email, and other approved tools to support program administration and communication.

Participate in team meetings and provide updates on assigned programs, tasks, and follow-up items.

Handle participant and program information with discretion and follow RCC/Reggie policies and procedures.

Learn & Earn Eligibility

Currently enrolled at Roxbury Community College for the applicable placement period.

Meet RCC Learn & Earn eligibility requirements for the approved placement.

Maintain good academic standing and any enrollment requirements applicable to the placement.

Complete all required student-employment, onboarding, and payroll documentation before beginning work.

Work only the approved Learn & Earn schedule and duties assigned by the designated supervisor.

Required Qualifications

Strong written and verbal communication skills.

Strong organizational skills, attention to detail, and ability to follow through on assigned tasks.

Ability to manage multiple priorities and maintain accurate records.

Professionalism and comfort communicating with staff, instructors, partners, and community members.

Ability to work independently while collaborating as part of a team.

Basic proficiency with computers, email, Microsoft Office, or similar workplace technology.

Willingness to learn program-management, membership, scheduling, and data-tracking systems.

Problem-solving mindset and ability to handle participant and organizational information confidentially.

Preferred Qualifications

Coursework or experience in business, management, communications, marketing, sports/recreation, or a related area.

Previous experience supporting a program, student organization, event, office, community initiative, or customer-service environment.

Interest in developing leadership, project-management, and professional communication skills.

Familiarity with spreadsheets, digital forms, scheduling tools, databases, or social media.

Student Learning & Professional Development Outcomes

By successfully completing this position, the student should strengthen their ability to:

Coordinate routine program administration and follow-up.

Maintain accurate records, rosters, schedules, and program data.

Communicate professionally with internal and external stakeholders.

Use workplace technology and program-management systems.

Support program launches, events, outreach, and partner engagement.

Apply problem-solving, organization, customer service, project-management, and professional communication skills.

Funding & Scheduling Structure

1 Learn & Earn placement(s) are authorized for this role. Scheduling is based on the approved experiential-learning assignment, operational needs, and the student's academic commitments. RCC-funded placements are subject to applicable student-employment work-hour limits, with a maximum of 18.5 hours per week.

Supervision & Performance

The Reggie Lewis Program Support Assistant reports to Demetris Pringle. Students will receive role-specific training, regular supervision, feedback, and professional-development opportunities. Student employees are expected to comply with RCC Student Employment policies and Reggie Lewis Track & Athletic Center procedures. Performance concerns will be addressed through RCC's progressive intervention process.

Advancement

Students who demonstrate strong performance, reliability, independent problem-solving, project ownership, systems proficiency, and peer leadership may become candidates for future Level III lead or advanced operations/program positions when such opportunities are available.