Reggie Lewis Operations Assistant - Roxbury Community College

Department: Reggie Lewis Track & Athletic Center

Position Title: Reggie Lewis Operations Assistant

Position Level: Level II Intermediate

Developmental Focus: Apply & Contribute

Wage Tier: Level II

Economic Mobility Pathway: Pathway 3 Business, Entrepreneurship & Professional Services

Placement Type: Learn & Earn

Location: On Campus Reggie Lewis Track & Athletic Center

Number of Positions: 1

Recommended Hours: Weekday, evening, weekend, and approved off-campus coverage as applicable to the role and placement site

Maximum Hours: 18.5 hours per week

Expected Start Date: September 21, 2026

Supervisor: Demetris Pringle

Position Summary

The Reggie Lewis Operations Assistant supports the day-to-day operation of the Reggie Lewis Track & Athletic Center. This Level II position provides hands-on experience in facility operations, event support, customer service, safety procedures, space preparation, administrative coordination, and organizational planning. Working with the Operations team, the student helps prepare the facility for programs and events, monitors operational needs, supports opening and closing activities, maintains organized spaces and equipment, and contributes to the documentation needed to operate a large public athletic and community facility.

Learn & Earn Responsibilities

• Assist Operations staff with facility walkthroughs and identify maintenance, safety, cleanliness, or setup concerns.
• Support setup, breakdown, and reset of spaces for programs, practices, meetings, community activities, and events.
• Assist with tables, chairs, signage, athletic equipment, mats, and other operational materials as directed.
• Help maintain organized storage areas and return equipment and supplies to designated locations.
• Support opening, transition, and closing procedures under the direction of Operations staff.
• Monitor common areas, program spaces, and event activity and promptly report concerns.
• Support event-day logistics, guest flow, vendor/partner arrival, directional assistance, and space readiness.
• Assist with operational checklists, equipment logs, incident documentation, inventory records, and other administrative tasks.
• Learn how staffing plans, facility schedules, work orders, and event requirements are coordinated across departments.
• Collaborate with Programs, Memberships, Events, Security, Facilities, and front-desk staff.
• Participate in event briefings, team meetings, post-event reviews, and assigned special projects.

Learn & Earn Eligibility

• Currently enrolled at Roxbury Community College for the applicable placement period.
• Meet RCC Learn & Earn eligibility requirements for the approved placement.
• Maintain good academic standing and any enrollment requirements applicable to the placement.
• Complete all required student-employment, onboarding, and payroll documentation before beginning work.
• Work only the approved Learn & Earn schedule and duties assigned by the designated supervisor.

Required Qualifications

• Ability to communicate clearly and professionally with staff, members, guests, vendors, and community partners.
• Dependability, punctuality, organization, and attention to detail.
• Ability to work collaboratively and follow established procedures.
• Ability to manage multiple tasks in a changing facility or event environment.
• Willingness to learn facility operations, event procedures, and administrative systems.
• Comfort using basic office technology, including email, Microsoft Teams, and shared documents.
• Ability to safely assist with light setup, breakdown, movement, and organization of facility equipment and supplies.
• Ability to handle internal operational information with appropriate discretion.

Preferred Qualifications

• Interest in facility management, event operations, sports management, business, recreation, hospitality, or a related field.
• Previous experience in athletics, events, customer service, campus activities, community programs, or team-based work.
• Familiarity with Microsoft Office, Teams, scheduling tools, or basic inventory/tracking systems.
• Interest in developing leadership and supervisory skills.

Student Learning & Professional Development Outcomes

• By successfully completing this position, the student should strengthen their ability to:
• Apply professional facility and event operations practices.
• Use checklists, schedules, logs, documentation, and inventory tools.
• Support event setup, transitions, and operational coordination.
• Communicate effectively across multiple functional teams.
• Apply planning, prioritization, problem-solving, teamwork, and professional accountability.
• Understand how operational decisions affect safety, customer experience, programming, and facility continuity.

Funding & Scheduling Structure

Learn & Earn placement(s) are authorized for this role. Scheduling is based on the approved experiential-learning assignment, operational needs, and the student's academic commitments. RCC-funded placements are subject to applicable student-employment work-hour limits, with a maximum of 18.5 hours per week.

Supervision & Performance

The Reggie Lewis Operations Assistant reports to Demetris Pringle. Students will receive role-specific training, regular supervision, feedback, and professional-development opportunities. Student employees are expected to comply with RCC Student Employment policies and Reggie Lewis Track & Athletic Center procedures. Performance concerns will be addressed through RCC's progressive intervention process.

Advancement

Students who demonstrate strong performance, reliability, independent problem-solving, project ownership, systems proficiency, and peer leadership may become candidates for future Level III lead or advanced operations/program positions when such opportunities are available.