What are the responsibilities and job description for the Administrative Professional I position at Rock County, WI?
Position Summary and Job Duties
Provides clerical support to the Veterans Service Office. Promotes the core values of the Veterans Service Office of Respect and Integrity to the veterans of Rock County.
50% Provides reception support for Veterans Service Office.
45% General office administrative assistance.
5% - Other duties as assigned.
50% Provides reception support for Veterans Service Office.
- Answers, screens, and routes incoming phone calls on a multi-line phone system.
- Staffs the front desk.
- Gives generalized information regarding departmental processes of varying complexity to incoming callers or walk ins.
- Provides exceptional customer service to individuals over the phone and in person.
- Operates a variety of office equipment.
45% General office administrative assistance.
- Maintains store room supplies.
- Creates reports on veteran clientele.
- Upload documents to database systems including OneDrive, SharePoint, and TVB.
- Maintains both physical and electronic case files.
5% - Other duties as assigned.
Success Factors (KSA's)
- Knowledge of various software programs, including but not limited to Microsoft Word, Excel, Access and Outlook.
- Knowledge of computer principles, practices and applications.
- Knowledge of general current office practices, procedures and familiarity with standard office equipment.
- Ability to understand and effectively carry out oral and written instructions.
- Ability to maintain a high level of confidentiality.
- Ability to multi-task and perform a wide range of clerical duties accurately.
- Ability to establish and maintain effective public and working relationships.
- Ability to maintain professional and respectful behavior in sometimes difficult and stressful situations.
- Ability to communicate effectively across all forms of communication (i.e. in person, over the phone, written, etc).
- Skill in maintaining a high degree of accuracy and completing data and records.
- Work requires familiarity with departmental policies and procedures.
Job Requirements, Education, Training & Experience
- High school degree, preferably supplemented with education in office skills from adult education courses, technical college or business school
- Preferably able to work 4 hours per day for 4 days per week
Essential Job Functions (physical elements, equipment and working conditions)
Physical elements:
Equipment use:
Working conditions:
- Ability to stand, walk and sit.
- Ability to exert 20 lbs of force occasionally or up to 10 lbs of force frequently.
Equipment use:
- Ability to use computer and computer keyboard, telephone, copier/fax machine.
Working conditions:
- Almost all indoor work in an office setting.
- Potential interactions with clients that may be unpredictable resulting in a high stressed environment.
Salary : $19 - $21
