What are the responsibilities and job description for the Youth Service Center - Assistant Operations Manager position at Rock County, WI?
Position Summary and Job Duties
The position involves the responsibility of participating in the administration, compliance, and mission of the Rock County Youth Services Center. The position includes direct supervision of YSC Supervisors, training of staff, policies and procedures enforcement, coordinating the delivery of collateral services to youth, managing personnel related matters, assisting the Administrative Professional with scheduling and request for paid benefits, and ensuring all shift supervisors complete Dayforce entries and approval accurately and complete them in the supervisor's absence. The position is responsible for supporting a culture of care and practice which is welcoming, responsive, and focused on the comprehensive safety and wellbeing of youth, families, and staff. Serves as Acting Operations Manager in the absence of the Operations Manager.
The position supports and promotes the Mission, Vision and Guiding Principles of the Human Services Department. The position performs in a manner consistent with the HSD Professional Standards and “Commitment to My Co-Workers.”
50% - Oversees the efficient and effective day to day operation of the YSC
- Directly oversees shift supervisors, this includes bi-monthly presence on each shift. The position is required to be on the floor 10-15 hours on average per week which may include covering or providing direct shift supervisor coverage.
- Consults with shift supervisors and staff on issues which may occur during work hours.
- Regular debriefing of use of force and critical incidents with staff and document them.
- Assisting the Administrative Professional with the daily schedule of the facility and approves requests for paid benefit time.
- Ensuring all shift supervisors complete Dayforce entries and approvals accurately and complete them in the supervisor's absence.
- Provides on-call support on a 24-hour basis by telephone and in person, as required by crisis and emergency situations rotating with YSC Operations Manager and the Youth Justice Supervisors.
- Assists in the facilitation of the YSC Communication Group and the YSC Management Team meetings.
- Interviews, hires, coaches, conducts bi-annual performance evaluations on supervisors/relief supervisors, and conducts/facilitates employee investigation, including training supervisors to assist with these tasks.
- Facilitates internal POSC (PRINCIPLE OF SUBJECT CONTROL) training including scenarios and role playing.
- Provides input for the training program of new staff and recommends changes/updates.
- Assumes Operation Manager duties following all policy and procedures as would be performed by the Operations Manager.
- Assists YSC Operations Manager with compliance in DOC 346 Licensing Regulations. This includes assisting with the annual DOC inspection, the DOJ inspection, and the annual health inspection as mandated by the Department of Public Instruction.
- Acts as a role model by consistently implementing all YSC Policy and Procedures including Work Rules and Behavior Modification Program. Communicates with YSC Operation Manager any necessary suggested changes.
- Weekly review of incident reports and hands-on/use of force reports and video footage. Monthly review of kitchen logs, all locking mechanisms inside and outside of the Youth Services Center, and MARS (Medication Administration Record System) compliance.
- Will be responsible for the Department of Public Instruction (DPI) meal requirements including taking on the role of the Food Services Director, uploading required documentation monthly, and obtaining/maintaining the ServSafe certification.
- Works with the YSC case manager to ensure proper treatment and care coordination of youth.
- Works with facility nurse on health related care for youth.
- Works with the facility teaching staff (Janesville School District) to ensure proper educational services for youth.
- Ensures staff consistently implement the behavior management program as well as the ACTIONS program.
- Ensures bi-annual performance evaluations are completed on all YSC staff.
- Provides guidance and oversight to YSC Supervisors on Leadership Charter, Professional Standards, and Commitment to My Co-Workers documents.
- Conducts bi-monthly 1:1 consultations with all Supervisors with a structured agenda to ensure professional growth, development, and collaboration amongst the YSC management team.
Success Factors (KSA's)
Oral and Written Communications:
Must have the ability to articulate thoughts and express ideas effectively using oral, written, and non-verbal communication skills to inform, instruct, and persuade multiple audiences. Must have the ability to actively listen to others for meaning and an understanding of their needs and situations.
Interpersonal Relationships:
Must be consistent in dealing with youth, staff and external partners. Must have the ability to maintain appropriate and constructive behavior and attitude in response to difficult or adverse situations. Must have the ability and willingness to accept feedback, criticism and/or discipline; the ability and willingness to accept responsibility for actions. Must have the ability to work cooperatively with supervisors and establish cohesive, effective relationships with peers. Must demonstrate the ability to effectively work youth and staff regardless of their background or beliefs.
Judgment:
Must have the ability to act in a decisive manner, using good judgment. Must have the ability to maintain objectivity in the decision-making process; the ability to effectively prioritize situations and information and make appropriate decisions based on information received. Must have the ability to learn and apply new information; the ability to handle a variety of rapidly flowing information at once; the ability to remember numerous details.
Professionalism:
Must have the ability to act in a mature, dependable fashion; ability and willingness to maintain dependable work habits such as reporting to work on time, with little prompting and intervention. Must be able to work all shifts of a 24-hour per day period and be available for emergency call-ins. Must represent the organization to other agencies and citizens with a courteous, helpful, accurate and business-like attitude in all telephone and personal contact. Must have the willingness and ability to respect private, confidential information; the ability and willingness to support and carry out directives.
Quality of Work:
Must be able to provide high quality, accurate work. Must be able to multi-task and be able to do several things at one time and remain focused under stress. Must have the ability to adjust to new or unique situations, and the ability and willingness to show initiative in completing work assignments.
Supervisory/Training Abilities:
Must have the ability to supervise the actions of others, dealing with subordinates in a fair and objective manner. Must have the ability to effectively train subordinates in YSC polices, practices, and procedures. Must have the ability to effectively evaluate the performances of subordinates; the ability to recognize areas of improvement in performance of individuals which indicate the need for additional training, discipline, or supervisory counseling; the ability to recognize and commend superior performance. Must have sound time management/organizational skills, and the ability to implement changes in current procedures to streamline operations and accomplish more work efficiently.
Technical Knowledge:
Must have the ability to articulate thoughts and express ideas effectively using oral, written, and non-verbal communication skills to inform, instruct, and persuade multiple audiences. Must have the ability to actively listen to others for meaning and an understanding of their needs and situations.
Interpersonal Relationships:
Must be consistent in dealing with youth, staff and external partners. Must have the ability to maintain appropriate and constructive behavior and attitude in response to difficult or adverse situations. Must have the ability and willingness to accept feedback, criticism and/or discipline; the ability and willingness to accept responsibility for actions. Must have the ability to work cooperatively with supervisors and establish cohesive, effective relationships with peers. Must demonstrate the ability to effectively work youth and staff regardless of their background or beliefs.
Judgment:
Must have the ability to act in a decisive manner, using good judgment. Must have the ability to maintain objectivity in the decision-making process; the ability to effectively prioritize situations and information and make appropriate decisions based on information received. Must have the ability to learn and apply new information; the ability to handle a variety of rapidly flowing information at once; the ability to remember numerous details.
Professionalism:
Must have the ability to act in a mature, dependable fashion; ability and willingness to maintain dependable work habits such as reporting to work on time, with little prompting and intervention. Must be able to work all shifts of a 24-hour per day period and be available for emergency call-ins. Must represent the organization to other agencies and citizens with a courteous, helpful, accurate and business-like attitude in all telephone and personal contact. Must have the willingness and ability to respect private, confidential information; the ability and willingness to support and carry out directives.
Quality of Work:
Must be able to provide high quality, accurate work. Must be able to multi-task and be able to do several things at one time and remain focused under stress. Must have the ability to adjust to new or unique situations, and the ability and willingness to show initiative in completing work assignments.
Supervisory/Training Abilities:
Must have the ability to supervise the actions of others, dealing with subordinates in a fair and objective manner. Must have the ability to effectively train subordinates in YSC polices, practices, and procedures. Must have the ability to effectively evaluate the performances of subordinates; the ability to recognize areas of improvement in performance of individuals which indicate the need for additional training, discipline, or supervisory counseling; the ability to recognize and commend superior performance. Must have sound time management/organizational skills, and the ability to implement changes in current procedures to streamline operations and accomplish more work efficiently.
Technical Knowledge:
- Knowledge of Wisconsin Department of Corrections (DOC) 346 Policy.
- Knowledge of Chapters 938, 48, and 51 State Statutes.
- Knowledge of the Rock County Personnel Ordinance and Rock County Administrative Policy and Procedural Manual.
- Knowledge of Trauma-Informed Care principles and the impact trauma has on incarcerated youth.
- Certified instructor in Principles of Subject Control (POSC) within the first year of employment.
- Wisconsin Juvenile Court Intake Worker Certification within the first year of employment.
- Wisconsin Juvenile Detention Officer Certification within the first year of employment.
- Department of Public Instruction (DPI) Food Services Director including ServSafe Certification within the first year of employment.
- Ability to facilitate team meetings.
- First Aid/CPR Certification
- Ability to establish and maintain effective working relationships within the facility, Human Services Department, and the Community.
- Ability to perform and make decisions in Crisis Situations.
- Knowledge of FMLA, Worker's Compensation and Time & Attendance Policies.
- Knowledge of the Court and Intake Process.
- Knowledge of and ability to utilize Microsoft Office Suite including Outlook and Word.
Job Requirements, Education, Training & Experience
- Graduation from an accredited four year college or university with background in Sociology, Criminal Justice, Social Work, Human Services, or closely related field.
- Experience working with youth between the ages of 12-17.
- Adequate Supervisor Experience, is preferred.
- Must possess and maintain a current unrestricted (not due to corrective lenses) driver's license and auto insurance pursuant to the Rock County Administrative Policy and Procedure Policy 5.02 and 5.27.
- Certified instructor in Principles of Subject Control (POSC) within the first year of employment.
- Wisconsin Juvenile Court Intake Worker Certification within the first year of employment.
- Wisconsin Juvenile Detention Officer Certification within the first year of employment.
Essential Job Functions (physical elements, equipment and working conditions)
Physical Elements:
In an emergency situation, Youth Specialists must be able to physically restrain youth using the Principles of Subject Control (POSC); break up physical altercations between and with youth; provide suicide intervention and first aid as necessary; and lead evacuation and rescue efforts should there be an emergency situation in the building such as a power outage, fire, tornado, or other environmental issue.
Equipment use:
Working Conditions:
Most work is indoors in the Youth Services Center - a secure free standing residential facility. Frequent Department and County meetings at other locations.
- Ability to walk up one flight of stairs
- Ability to lift and carry at least 20 pounds for at least 15 feet.
- Ability to squat to inspect cells under bunks, tables, etc.
- Ability to carry mattresses and bags of laundry
- Ability to push the food cart with trays of food
- Ability to push the mop bucket, move chairs and tables as needed
- Ability to lift, push/pull objects weighing up to 165 pounds
In an emergency situation, Youth Specialists must be able to physically restrain youth using the Principles of Subject Control (POSC); break up physical altercations between and with youth; provide suicide intervention and first aid as necessary; and lead evacuation and rescue efforts should there be an emergency situation in the building such as a power outage, fire, tornado, or other environmental issue.
Equipment use:
- Ability to use a computer and computer keyboard
- Ability to use Portable Radio
Working Conditions:
Most work is indoors in the Youth Services Center - a secure free standing residential facility. Frequent Department and County meetings at other locations.
- A valid driver's license
- CPR/AED certification
- Possible exposure to blood and/or body fluids.
