WMS Support Analyst

We are looking for a skilled WMS Support Analyst to join our team on a long-term contract basis in Fraser, Michigan. In this role, you will be responsible for ensuring optimal performance and functionality of warehouse management systems, with a focus on Blue Yonder and related tools. The ideal candidate will possess strong technical expertise and have a proactive approach to problem-solving and process improvement.

Responsibilities:
• Provide expert-level operational support for Blue Yonder, including data analysis, troubleshooting, adjustments, and the development of best practices.
• Educate end users on system functionality while delivering exceptional customer service to both internal and external stakeholders.
• Document and communicate resolutions for system issues, ensuring consistent updates on current challenges within the Blue Yonder environment.
• Identify opportunities for system enhancements and collaborate on future development initiatives to improve business operations.
• Act as the primary liaison between IT teams and site staff to address WMS-related concerns and issues.
• Manage and resolve support requests related to WMS systems and their interfaces or ancillary tools.
• Lead projects focused on system development and implementation, monitoring site performance to achieve operational excellence.
• Create, maintain, and ensure clear documentation of system processes, including both general WMS procedures and customer-specific workflows.
• Handle user access requests, profile setups, and system troubleshooting with prompt follow-up and resolution.
• Promote environmental consciousness and adhere to safety practices in all work-related decisions.
• Proficiency in training and supporting end users, driving continuous process improvements, and identifying ongoing training needs.
• Demonstrated ability to motivate and coach users through effective communication and implementation of efficient practices.
• Strong time management, organizational, and decision-making skills, complemented by excellent interpersonal abilities.
• High attention to detail and exceptional analytical skills to solve complex system-related problems.
• Advanced computer skills, with experience in Office applications such as Word, Excel, Access, and PowerPoint.
• College degree preferred, or equivalent combination of education and relevant work experience.
• 1-3 years of experience as a warehouse management system expert, specifically with Blue Yonder, in a distribution environment.
• Solid understanding of supply chain processes, warehouse functions, and plant operations.
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