What are the responsibilities and job description for the WMS Support Analyst position at Jobs via Dice?
Description
We are looking for a skilled WMS Support Analyst to join our team on a long-term contract basis in Fraser, Michigan. In this role, you will be responsible for ensuring optimal performance and functionality of warehouse management systems, with a focus on Blue Yonder and related tools. The ideal candidate will possess strong technical expertise and have a proactive approach to problem-solving and process improvement.
Responsibilities:
Provide expert-level operational support for Blue Yonder, including data analysis, troubleshooting, adjustments, and the development of best practices.
Educate end users on system functionality while delivering exceptional customer service to both internal and external stakeholders.
Document and communicate resolutions for system issues, ensuring consistent updates on current challenges within the Blue Yonder environment.
Identify opportunities for system enhancements and collaborate on future development initiatives to improve business operations.
Act as the primary liaison between IT teams and site staff to address WMS-related concerns and issues.
Manage and resolve support requests related to WMS systems and their interfaces or ancillary tools.
Lead projects focused on system development and implementation, monitoring site performance to achieve operational excellence.
Create, maintain, and ensure clear documentation of system processes, including both general WMS procedures and customer-specific workflows.
Handle user access requests, profile setups, and system troubleshooting with prompt follow-up and resolution.
Promote environmental consciousness and adhere to safety practices in all work-related decisions.
Requirements
Proficiency in training and supporting end users, driving continuous process improvements, and identifying ongoing training needs.
Demonstrated ability to motivate and coach users through effective communication and implementation of efficient practices.
Strong time management, organizational, and decision-making skills, complemented by excellent interpersonal abilities.
High attention to detail and exceptional analytical skills to solve complex system-related problems.
Advanced computer skills, with experience in Office applications such as Word, Excel, Access, and PowerPoint.
College degree preferred, or equivalent combination of education and relevant work experience.
1-3 years of experience as a warehouse management system expert, specifically with Blue Yonder, in a distribution environment.
Solid understanding of supply chain processes, warehouse functions, and plant operations.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
We are looking for a skilled WMS Support Analyst to join our team on a long-term contract basis in Fraser, Michigan. In this role, you will be responsible for ensuring optimal performance and functionality of warehouse management systems, with a focus on Blue Yonder and related tools. The ideal candidate will possess strong technical expertise and have a proactive approach to problem-solving and process improvement.
Responsibilities:
Provide expert-level operational support for Blue Yonder, including data analysis, troubleshooting, adjustments, and the development of best practices.
Educate end users on system functionality while delivering exceptional customer service to both internal and external stakeholders.
Document and communicate resolutions for system issues, ensuring consistent updates on current challenges within the Blue Yonder environment.
Identify opportunities for system enhancements and collaborate on future development initiatives to improve business operations.
Act as the primary liaison between IT teams and site staff to address WMS-related concerns and issues.
Manage and resolve support requests related to WMS systems and their interfaces or ancillary tools.
Lead projects focused on system development and implementation, monitoring site performance to achieve operational excellence.
Create, maintain, and ensure clear documentation of system processes, including both general WMS procedures and customer-specific workflows.
Handle user access requests, profile setups, and system troubleshooting with prompt follow-up and resolution.
Promote environmental consciousness and adhere to safety practices in all work-related decisions.
Requirements
Proficiency in training and supporting end users, driving continuous process improvements, and identifying ongoing training needs.
Demonstrated ability to motivate and coach users through effective communication and implementation of efficient practices.
Strong time management, organizational, and decision-making skills, complemented by excellent interpersonal abilities.
High attention to detail and exceptional analytical skills to solve complex system-related problems.
Advanced computer skills, with experience in Office applications such as Word, Excel, Access, and PowerPoint.
College degree preferred, or equivalent combination of education and relevant work experience.
1-3 years of experience as a warehouse management system expert, specifically with Blue Yonder, in a distribution environment.
Solid understanding of supply chain processes, warehouse functions, and plant operations.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.