Senior Collections Representative

We are looking for an experienced Senior Collections Representative to join our team in Northwood, Ohio. This position is a Contract to permanent role, offering the opportunity to demonstrate your expertise in handling high-volume collections while working closely with our Accounts Receivable team. The role will initially be onsite, with potential for remote in the future.

Responsibilities:

• Manage high-volume collections, focusing on commercial accounts, and ensure timely payments.

• Collaborate with the Accounts Receivable Manager and team to address outstanding balances and implement credit holds as necessary.

• Utilize Salesforce and laboratory systems to track and manage collections activities efficiently.

• Analyze credit data and approve credit terms based on established guidelines.

• Prepare detailed reports on collection activities and account statuses for review.

• Foster strong relationships with clients, ensuring open communication and resolution of payment issues.

• Contribute to team dynamics by encouraging collaboration and maintaining a friendly, detail-oriented environment.

• Assist in integrating new systems and processes to enhance collections operations.

• Ensure compliance with company policies and industry standards in all credit and collections activities.

• Proven experience in commercial collections, preferably with high-volume accounts.
• Proficiency in Salesforce and laboratory systems for collections management.
• Strong analytical skills with the ability to assess credit data and make informed decisions.
• Excellent interpersonal skills, including the ability to collaborate effectively in a team environment.
• Confidence in handling complex collections scenarios and implementing credit holds.
• Ability to adapt to a hybrid work schedule, transitioning from remote to in-office work.
• Familiarity with industry best practices and compliance standards in credit and collections.
• Demonstrated ability to work independently and meet deadlines in a fast-paced environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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