What are the responsibilities and job description for the IT Support Specialist position at Robert Half?
We are looking for a skilled and adaptable IT Support Specialist to join our team in Plattsburgh, New York. In this role, you will be responsible for the installation, configuration, and troubleshooting of networked hardware and software solutions for our clients. This is an exciting opportunity for a motivated individual who thrives in a dynamic environment and is eager to expand their technical expertise.
Responsibilities:
- Technical Installation & Support: Install, configure, and troubleshoot print/scan devices and related software both onsite and remotely across Northern New York.
- Collaboration & Communication: Work closely with sales reps, field technicians, and internal teams to ensure smooth installations and high-quality service.
- Client-Focused Problem Solving: Provide pre- and post-sales support, resolve high-priority issues, and maintain documentation and CRM records.
• Solid understanding of PCs, including both hardware and software components.
• Hands-on experience with Windows Server, Windows 10/11, Mac OS, as well as routers and switches.
• Proven ability to troubleshoot and resolve issues related to printers, scanners, and multifunctional devices.
• Strong customer service and communication skills to effectively interact with clients and team members.
• Familiarity with Active Directory, Microsoft Exchange, and basic networking concepts.
• Competence in hardware installation, application setup, and general network troubleshooting.
• Willingness to travel to client sites as required.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.
Salary : $50,000 - $70,000
