What are the responsibilities and job description for the IT & Facilities Support Specialist position at North Country Home Services, Inc.?
Position: IT & Facilities Support Specialist
Supervision: Reports to the Director of Information Systems
Position Type: Full Time, Hourly, Non-Exempt
Compensation: $24.04 - $27.88 per hour ($50,000 - $58,000 annualized)
Position Scope/Summary: Responsible for day-to-day technical support of all employees.
Job Functions:
- Provide first-level technical support to employees in person, by phone, email, or through the organization's ticketing/support process.
- Install, configure, update, maintain, inventory, troubleshoot and resolve common issues involving computers, laptops, monitors, printers, mobile devices, phones, peripherals, networking and other technology equipment.
- Assist with Microsoft 365 and other cloud-based systems and applications used throughout the organization.
- Work with vendors and service providers to schedule installations, repairs, upgrades, and other technology services.
- Maintain awareness of HIPAA, cybersecurity, and other regulatory requirements applicable to technology and home care operations.
- Identify recurring technology problems and recommend opportunities for improvement.
- Coordinate or assist with routine building maintenance requests, repairs, installations, and improvements.
- Work with contractors, vendors, landlords, and service providers as assigned to obtain quotes, schedule work, coordinate access, and follow projects through completion.
- Perform other duties and special projects as assigned
Qualifications:
- Minimum of Associate degree in Information Technology, Computer Science, Information Systems, Computer Networking, or a closely related field and relevant experience.
- Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
- Ability to work independently while also functioning effectively as part of a team.
- Strong communication skills, a service-oriented mindset with the ability to turn challenging situations into positive outcomes
- Valid driver's license and reliable transportation, travel between organizational facilities is required.
Physical Requirements:
- Ability to lift 30 pounds.
- Prolonged periods of sitting on a chair, working at a desk and working on a computer and/or telephone
Salary : $24 - $28