IT Service Delivery Director

We are looking for an experienced IT Service Delivery Director to lead and optimize the delivery of IT services for University Health in San Antonio, Texas. This role is pivotal in ensuring that technological solutions align seamlessly with critical business processes, while driving continuous improvement across various IT functions such as Help Desk, Field Engineering, Network Operations, Data Center Engineering, and end-user procurement. The ideal candidate will manage complex, interdependent projects to support strategic goals and foster collaboration with IT partners to identify and implement innovative solutions.

Responsibilities:
• Define, implement, and continuously enhance IT service delivery processes to meet organizational needs.
• Manage multiple complex projects simultaneously, ensuring alignment with strategic goals and objectives.
• Collaborate with IT partners to identify and deploy strategic technology solutions that drive business success.
• Assemble and oversee cross-functional teams to execute projects efficiently and effectively.
• Monitor and manage project budgets, ensuring accurate licensing, maintenance, and service agreements.
• Supervise and organize the activities of Service Delivery staff, promoting timely and proficient task execution.
• Develop and deliver technical documentation and briefings tailored to all levels of organizational management.
• Implement and enforce change management controls for system updates and new implementations.
• Maintain and manage cost center budgets, including compensation, supplies, software, and hardware.
• Support strategic planning efforts by contributing to the development of departmental standards, policies, and procedures.

• Minimum of 7 years of experience in IT service delivery or related field.

• Proven expertise in managing IT services across areas such as Help Desk, Field Engineering, and Network Operations.

• Strong skills in budgeting, auditing, and managing financial processes.

• Proficiency in tools such as Cisco Webex Meetings, Avaya CMS, and Ceridian.

• Excellent communication and leadership abilities to manage cross-functional teams and stakeholders.

• Experience with project management and strategic planning in a technology-driven environment.

• Familiarity with end-user technologies, operating systems, and local-area networks.

• Ability to adapt work methods to accommodate diverse cultural, physical, and developmental needs of customers.

Call today for Immediate Consideration! 

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