Help Desk Analyst I

We are looking for a dedicated Help Desk Analyst I to provide exceptional technical support in a dynamic environment. This long-term contract position is based in San Jose, California, and involves assisting users with Tier 1 and Tier 2 desktop support while maintaining a focus on excellent customer service. If you have a passion for solving technical issues and a strong ability to communicate with non-technical users, we encourage you to apply.

Responsibilities:

• Deliver Tier 1 and Tier 2 desktop support to end-users, addressing both software and hardware issues.

• Troubleshoot and resolve problems with devices such as monitors, docking stations, and other peripherals.

• Provide support for Active Directory, Windows 10, and other Windows-based systems.

• Manage and resolve service desk tickets in a timely and efficient manner.

• Offer technical assistance for platforms such as Okta, Zoom, and Slack.

• Document troubleshooting steps and solutions to contribute to the internal knowledge base.

• Travel to various sites as needed to provide on-site technical support.

• Communicate complex technical concepts clearly to non-technical users.

• Ensure a high level of customer satisfaction by delivering prompt and courteous service.

• Minimum of 2 years of experience in a help desk or desktop support role.
• Proficiency in Active Directory and Microsoft Windows 10.
• Strong troubleshooting skills for both hardware and software issues.
• Familiarity with service desk ticketing systems.
• Hands-on experience with tools such as Okta, Zoom, and Slack.
• Excellent customer service and communication skills.
• Ability to document solutions effectively for knowledge-sharing purposes.
• Willingness to travel to different sites as required.
Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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