Customer Service Specialist

We are looking for a dedicated Customer Service Specialist to join our team in Syracuse, New York. This is a Contract-to-Permanent opportunity, ideal for professionals passionate about providing exceptional support and ensuring customer satisfaction. The role involves handling customer inquiries, managing requests efficiently, and maintaining accurate documentation.

Responsibilities:
• Respond promptly to inbound calls, addressing customer inquiries and resolving issues effectively.
• Process orders accurately and ensure all customer requests are entered into the system properly.
• Maintain detailed and organized records of all customer interactions and transactions.
• Identify potential issues and provide timely solutions to enhance customer experience.
• Conduct research using computer systems to resolve customer concerns and deliver accurate information.
• Navigate multiple monitors and resolutions seamlessly while managing customer interactions.
• Communicate professionally and empathetically with customers to build trust and rapport.
• Handle both inbound and outbound calls as necessary to meet customer needs.
• Collaborate with team members to ensure consistent and high-quality service delivery.
• Minimum of 2 years' experience in customer service, preferably in a call center environment.
• Proficiency in handling inbound and outbound calls with professionalism and efficiency.
• Strong skills in order entry and maintaining accurate records.
• Ability to identify and resolve problems using computer research tools.
• Experience working with multi-monitor setups and managing multiple resolutions.
• Excellent interpersonal and communication skills to interact effectively with customers.
• Detail-oriented approach to ensure accuracy in documentation and information delivery.
• Familiarity with customer service software and systems is preferred.
TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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