Customer Experience Specialist

We are looking for a dedicated Customer Experience Specialist to join our team in Nashua, New Hampshire. This is a Contract to permanent position, offering the opportunity to contribute to a fast-paced environment while delivering exceptional customer service. The ideal candidate will handle customer interactions, process orders efficiently, and support administrative tasks to ensure smooth operations.

Responsibilities:
• Handle a high volume of inbound customer calls daily, ensuring inquiries are resolved promptly and professionally.
• Process customer orders accurately and efficiently, maintaining attention to detail.
• Collaborate with the B2B department to ensure seamless order processing and issue resolution.
• Perform administrative tasks such as managing back-office operations and maintaining accurate records.
• Address billing-related questions and concerns from customers, providing clear and effective solutions.
• Monitor and manage backorders, ensuring customers are kept informed of updates.
• Utilize CRM tools to document customer interactions and track order progress.
• Maintain a customer-first approach to enhance satisfaction and build lasting relationships.
• Proven experience in a customer service or support role, preferably handling high call volumes.
• Familiarity with CRM systems and proficiency in using them for task tracking and documentation.
• Strong communication skills, both verbal and written, to interact effectively with customers.
• Ability to manage billing functions and address customer concerns related to invoices or payments.
• Detail-oriented with the ability to process orders and manage backorders accurately.
• Exceptional organizational skills to handle multiple tasks efficiently in a fast-paced environment.
• Proficiency in basic office software and administrative duties.
• A proactive attitude and the ability to work collaboratively within a team.
TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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