What are the responsibilities and job description for the Player Development Manager - VIP Sport position at RiskOne HR Consulting, LLC?
We are seeking for a Player Development Manager – VIP Sports for one of our clients in the hospitality industry in San Juan Puerto Rico. From Classic and modern luxury full-service hotels to fine dining and entertainment.
Responsible for driving the growth, engagement, and lifetime value of high value and VIP players across platforms. The ideal candidate brings strong experience in VIP player engagement, acquisition strategies, CRM driven marketing, and data informed decision-making within online and retail sports betting.
Responsibilities
- Develop and execute strategies to attract, convert, and retain high value and VIP players across digital channels, partnerships, affiliates, and experiential programs.
- Build and maintain high touch VIP relationships that enhance engagement, loyalty, and long-term player value.
- Analyze player behavior, segmentation, and performance data to identify growth opportunities and optimize player development strategies.
- Collaborate cross functionally with Marketing, CRM, Product, Payments, Compliance, and Hotel Brand Partners to deliver integrated and compliant initiatives.
- Plan, execute, and optimize VIP promotions, loyalty programs, campaigns, tournaments, events, and exclusive experiences.
- Execute regional bonus and reinvestment strategies that are aligned with the internal guidelines and the VIP Program objectives.
- Partner with external agencies and vendors to support creative development, collateral production, and promotional initiatives.
- Contribute to content strategies across social, web, email, and e-commerce platforms, tracking success through clearly defined KPIs.
- Monitor and analyze performance metrics including VIP acquisition, retention, revenue contribution, and campaign effectiveness.
- Ensure all activities comply with regulatory requirements and responsible gaming policies.
- Oversee the execution and ongoing enhancement of the VIP loyalty program, including rewards, bonuses, tournaments, events, and exclusive player experiences.
- Manage multiple time sensitive initiatives in a fast-paced environment, prioritizing effectively to meet deadlines.
- Maintain strict confidentiality of sensitive customer and business information.
- Travel as required to support VIP engagement initiatives and business objectives.
- Uphold company standards related to professionalism, safety, appearance, and conduct.
- Candidates must comply with and support the company’s responsible gambling policies, procedures, and initiatives.
- Perform other duties as assigned by department leadership.