What are the responsibilities and job description for the Food & Beverage Assistant Manager position at RiskOne HR Consulting, LLC?
We are seeking a Food and Beverage Assistant Manager for one of our clients in the hospitality industries, from classic and modern luxury full-service hotels to fine dining and entertainment in the San Juan area.
Responsibilities
- The Food & Beverage Assistant Manager assists the Food & Beverage Manager in overseeing all aspects of the food and beverage operations to ensure the highest level of guest satisfaction and profitability.
- Supervise and coordinate the activities of the food and beverage staff, including servers, bartenders, hosts/hostesses, and kitchen staff.
- Train new employees on service standards, food and beverage preparation, safety procedures, and customer service protocols.
- Schedule staff to ensure adequate coverage during peak hours and special events.
- Monitor guest satisfaction levels and respond promptly to guest feedback and complaints.
- Ensure that all guests receive exceptional service and have a memorable dining experience.
- Handle difficult situations with professionalism and resolve issues to the satisfaction of the guest.
- Assist in developing and implementing policies and procedures to optimize efficiency and productivity in the food and beverage department.
- Oversee inventory management, including ordering, receiving, and maintaining stock levels of food, beverages, and supplies.
- Ensure compliance with all health, safety, and sanitation regulations, including food handling and storage procedures, cleanliness standards, and alcohol service laws.
- Conduct regular inspections of the dining area, kitchen, and storage areas to maintain a safe and hygienic environment.
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
- Ensure that proper security procedures are in place to protect employees, customers and company assets.
- Investigate and resolve complaints concerning food quality and service.
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the manager.
- Develop and maintain positive working relationships with others, support the team to reach common goals, listen and respond appropriately to the concerns of other employees.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
- Perform other duties as assigned by the supervisor