Customer Service Representative (Temp)

Our client is seeking a personable and motivated Customer Service Representative to provide exceptional support to consumers across multiple product lines, including cutlery, travel gear, and watches. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and brings a touch of hospitality to every interaction. This is an onsite position based in Fairfield County, CT.

Customer Service Representative’s Responsibilities And Duties

• Handle a variety of B2C customer inquiries via email, live chat, and phone calls.
• Manage after-sales support while identifying opportunities for upselling additional products.
• Close approximately 10 cases per day, covering a wide range of customer concerns and requests.
• Collaborate with internal teams to ensure customer satisfaction and efficient case resolution.
• Develop an in-depth understanding of product offerings to confidently guide customers through their purchases and post-sale needs.
  
  

Customer Service Representative’s Qualifications and Skills:

• Previous experience in customer service or hospitality preferred.
• Strong communication skills and the ability to build rapport with diverse customers.
• Detail-oriented, organized, and proactive in problem-solving.
• Comfortable multitasking in a fast-moving, dynamic environment.
• Enthusiastic attitude with a genuine desire to create positive customer experiences.
• Quick learner who enjoys understanding new products and systems.
  
  

RightClick is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law.

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