What are the responsibilities and job description for the Customer Service Representative position at COREVERiTY?
Job Summary: The Customer Service Representative plays a crucial role in providing exceptional customer support and service to our patients. Responsibilities include handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. It is vital to this role to have a strong understanding of our medical devices and services, be able to navigate complex information, and demonstrate empathy and professionalism in all interactions.
Essential Duties and Responsibilities:
- Providing the highest quality customer service and support
- Contacting patients for equipment delivery, pick-up, courtesy calls, troubleshooting, billing, and general inquiries
- Routing and scheduling patient deliveries and pick-ups
- Collaborating with the Operations Department and drivers to optimize drive time, troubleshoot issues, and communicate any changes
- Creating patient folders with billing paperwork and leave behinds
- Verify paperwork and equipment based on preferences for insurance providers and practices
- Utilize company software's such as Microsoft Suite, map programs, NetSuite, Dialpad, etc.
Desired Skills and Abilities:
- Multi-tasker who is calm, friendly under pressure, proactive, and customer service focused
- Entrepreneurial thinker with a proactive, flexible and hands on approach
- Outstanding attention to detail
- Able to thrive in fast paced environments with frequent change as standard
- Proficient in Microsoft Suite and other programs
- Bilingual (Spanish) is preferred