Senior Operations Manager, Wealth Management

Senior Operations Manager, Wealth Management

Radnor, PA | Full-Time (Hybrid -3 days in office)

Compensation: $80k-120k plus bonus DOE

Please note: Must have relevant wealth management industry experience

Our client is a growing Registered Investment Advisor (RIA) firm seeking an experienced Senior Operations Manager to oversee day-to-day operations, support advisors, and ensure a high level of client service, efficiency, and compliance. This role plays a key part in scaling the firm, improving processes, and maintaining strong operational and team performance.

Key Responsibilities of the Senior Operations Manager:

Operations & Process Management

• Oversee daily firm operations, including account management, trading support, and client service workflows
• Develop, document, and optimize operational processes and standard operating procedures
• Identify inefficiencies and implement workflow and technology improvements
• Manage custodial relationships (e.g., Schwab, Fidelity, etc.)
• Ensure smooth coordination across advisors, client service, and operations teams

Client Service & Account Administration

• Oversee account opening, transfers, money movements, and maintenance
• Ensure timely and accurate client onboarding and service delivery
• Maintain high service standards for clients
• Oversee CRM data integrity and usage
• Oversee new account paperwork and manage Not-In-Good-Order (NIGO) processes

Retirement Plan (401k) Operations

• Oversee onboarding and ongoing servicing of retirement plans
• Oversee invoicing for 401(k) plans and ensure timely payment processing
• Maintain and update 401(k) files and Evault systems
• Manage Fi360 quarterly monitoring reports and maintain provider system connectivity
• Ensure the 401(k) team meets all service requirements, including APR delivery, education sessions, and meeting documentation
• Liaise with TPAs, recordkeepers, and plan sponsors
• Review commission runs to verify accurate payments to the firm and advisors
• Ensure compliance with plan administration requirements and regulatory standards

Wealth Management Operations

• Run and review weekly cash reports and coordinate with advisors and administrators on required trades
• Maintain strong knowledge of account setup processes and platforms (FSP, UMA, APM, etc.)
• Manage distribution of terminated participant leads to advisors
• Review and approve financial plans for advisors
• Submit and manage quarterly model updates for UMA accounts

Compliance & Risk Management

• Work closely with the Chief Compliance Officer to ensure adherence to SEC and FINRA regulations
• Maintain operational compliance with firm policies and procedures
• Assist with audits, regulatory filings, and documentation
• Monitor and mitigate operational risks
• Ensure team compliance with licensing, continuing education, and regulatory requirements

Technology & Systems

• Manage and optimize key systems (portfolio management, CRM, financial planning tools)
• Lead implementation of new systems or integrations
• Troubleshoot operational technology issues and coordinate with vendors

Team Leadership & Office Management

• Supervise and mentor operations and client service staff
• Monitor team performance and activity, identify gaps, and communicate expectations
• Conduct and support employee evaluations in partnership with leadership
• Collaborate with management to set goals and prepare for team meetings
• Manage team attendance, PTO, and out-of-office approvals
• Approve business development activities, including networking and travel
• Provide weekly activity and performance reports to leadership
• Support overall team accountability and progress toward firm goals
• Oversee third-party vendors and appointment setters, including tracking credits and cancellations

Reporting & Business Support

• Produce operational and business performance reports for leadership
• Assist with budgeting, vendor management, and cost controls
• Support business development initiatives and firm growth
• Track activity, performance metrics, and operational KPIs

Qualifications of the Senior Operations Manager:

• 5 to 10 years of experience in a Registered Investment Advisor (RIA) or wealth management operations
• Strong understanding of investment advisory operations and custodial platforms
• Experience with 401(k) or retirement plan administration preferred
• Knowledge of SEC regulations and compliance frameworks
• Proven ability to manage workflows, systems, and teams
• Strong organizational, analytical, and problem-solving skills
• Excellent communication skills and leadership ability
• Experience with CRM and financial systems (Salesforce, eMoney, etc.) preferred

What’s in It for You?

• Base salary commensurate with experience, plus bonus potential

• Comprehensive benefits package including company-paid medical, dental, and vision coverage, along with a 401(k) match

• Generous paid time off

• Flexible hybrid work schedule (3 days per week in office)

• Opportunity to join a thriving wealth management firm

• Collaborative culture that values new ideas with a great team!