Site Coordinator

Job Description

Site Coordinator Position Profile

The Site Coordinator is accountable for the daily operations of a solo-person site. This role is responsible for performing contracted office services including, but not limited to, copy services, courier services, managed print services, hospitality, imaging, and mail services.

Job Duties And Responsibilities

• Responsible for daily operations of a mailroom, copy center, or scanning facility, including:
• Operating office equipment such as PCs, copiers, multifunction devices, imaging equipment, and mail equipment
• May be responsible for:
• Courier services
• Reception services
• Switchboard operations
• Shipping and receiving
• Delivering and processing mail
• Handles formal customer contact on a daily basis
• Responsible for effective implementation and management of RICOH Service Excellence programs
• Understands how to operate required equipment and software efficiently to meet service level agreements (SLAs)
• Achieves profitability in cost of goods by effectively utilizing company materials and supplies
• May maintain daily routine functions, including:
• Creating and completing work orders
• Contractor monitoring and inspections
• Reporting facility-related issues
• Providing additional support as required
• May include interaction with contracted vendors, facility management, and occupants
• May be responsible for office supply inventory and reordering
• May be responsible for conference room coordination and A/V equipment resource management
• Maintains positive internal working relationships with all department employees through professional communication
• Collects and provides data to assigned leadership and customers, including completing monthly customer reports with leadership support
• Ensures all financial responsibilities are met
• Performs other duties as assigned

Qualifications (Education, Experience, and Certifications)

Typically Requires

• High school diploma or GED required
• 1 years of experience in a related field (B2B and/or technical)
• 1 years of prior customer-facing work experience required
• Demonstrated knowledge and understanding of technology
  
  

Knowledge, Skills, and Abilities

• Tactical thought processing
• Ability to present to small groups
• Moderate problem-solving skills
• Basic customer service skills
• Basic technical aptitude
• Basic written and verbal communication skills
  
  

Working Conditions, Mental and Physical Demands

• Typically an office environment with adequate lighting and ventilation and a normal range of temperature and noise levels
• Work assignments are diversified and may require the ability to:
• Interpret, comprehend, and apply complex material, data, and instructions
• Prepare, provide, and convey diversified information
• Some physical effort required:
• Work may be sedentary but requires walking, standing, bending, reaching, lifting, or carrying objects weighing up to 50 lbs (e.g., papers, books, files, small parts)
• Moderate dexterity required, including regular application of basic skills (calculator use, keyboarding, hand tools, and eye/hand coordination)
  

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.