Sales Account Manager

The Account Manager (AM) solves critical business challenges and cultivates new and expanded customer relationships. This role focuses on understanding customer environments and aligning appropriate Ricoh solutions to support customers’ mission-critical goals and objectives through strong relationship-building with decision-makers and influencers.

Job Duties and Responsibilities

Business Development & Customer Engagement

• Execute business development strategies to grow Ricoh’s market presence.
• Understand the customer’s environment and open new opportunities with decision-makers and influencers.
• Generate sales opportunities within new and existing accounts to increase Ricoh’s market share.
• Solve critical business challenges—both identified and uncovered through research and strategic questioning.
• Focus on how customers are buying, not what they are buying, aligning solutions to business needs rather than predetermined products or services.

Communication & Presentation

• Demonstrate excellent communication skills in all customer interactions.
• Differentiate Ricoh’s ability to accelerate digital transformation through effective storytelling.
• Articulate how customer buying decisions impact their financial position.
• Develop and confidently deliver compelling presentations, both in-person and virtually.

Qualifications

• Bachelor’s Degree or equivalent professional experience required.
• 3 - 5 years of demonstrated business development experience.
• Experience in an IT and/or software services environment preferred.
• Understanding of document workflow solutions and processes preferred.
• Foundational knowledge of Profit & Loss (P&L) components.
• Ability to research and analyze customer environments to support effective business conversations.
• Proven ability to manage multiple accounts simultaneously while maintaining strong attention to detail.

Knowledge, Skills, and Abilities

• Demonstrated success building influence through collaboration.
• Solid understanding of the solution design process.
• Brings thought leadership to customer engagements.
• Outstanding verbal and written communication skills.
• Proven ability to develop and maintain professional relationships with key stakeholders.
• Stays current with Ricoh offerings and solutions.
• Ability to assess customer environments and develop strategies to extend and expand core services across the enterprise.
• Strong learning agility.
• Ability to effectively position solutions within the customer approval process, creating sponsors and advocates.

Working Conditions, Mental and Physical Demands

• Typically works in an office environment with adequate lighting, ventilation, and moderate noise levels.
• Work assignments are diverse and require the ability to interpret, comprehend, and apply complex information, data, and instructions.
• Primarily sedentary role with occasional walking, standing, bending, reaching, lifting, or carrying objects under 10 lbs (e.g., papers, files, small equipment).
• Requires moderate dexterity and regular use of standard office tools such as a keyboard and calculator.
• Travel required (approximately 20%), including potential overnight travel.

Disclaimer

The statements above describe the general nature and level of work performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.